Samah Abdullah

Healthcare operations professional with 10+ years of experience in healthcare administration, case management, surgical coordination, patient services, and operational support. Experienced in coordinating the pre- and post-operative patient journey, medical supplies, and communication between patients, physicians, suppliers, and healthcare teams. Holds a Master's degree in Hospital & Healthcare Management with strong organizational, communication, and coordination skills.

CASE MANAGER - Surgicl Operations Coordinatoor at Samaya Specialized Center (2021-01 – Present)

• Coordinate and schedule approximately 80 surgical procedures per month, ensuring smooth patient and operational workflows.
• Explain planned medical procedures and surgeries to patients, addressing their questions and concerns.
• Coordinate pre-operative requirements, including anesthesiology appointments, insurance approvals, and patient preparation.
• Coordinate with medical suppliers and external companies to ensure the availability of surgical materials, medications, and medical equipment, including corneal tissue, intraocular lenses, and other procedure-specific supplies.
• Confirm surgical appointments, provide pre-operative instructions, and follow up with patients post-operatively.

ASSISTANT MANAGER – International Marketing Department at Sunshine Hospital (2016-01 – 2020-12)

• Coordinated communication between hospital departments and international clients.
• Supported departmental planning, administrative operations, and healthcare programs.
• Organized healthcare awareness programs and promotional events.
• Trained and supported new and existing employees, contributing to operational efficiency and service delivery.

Receptionist / Patient Coordinator / Translator at Best Healthcare Services (2013-01 – 2015-12)

• Managed front-desk operations and visitor reception.
• Scheduled appointments and coordinated patient services.
• Served as a communication liaison between patients and healthcare professionals.
• Maintained confidential records and documentation.
• Supported marketing activities through social media platforms.

Master's in Hospital & Healthcare Management in Hospital & Healthcare Management – Xavier Institute of Business Management Studies (2015-01 – 2017-12)

Bachelor of Business Management in Business Management – BaXavier Institute of Business Management Studies (2012-01 – 2015-12)