Sana Jabri

Luxury hospitality professional with a Master's degree in Business Management & Corporate Strategy and progressive experience in front office and guest relations operations within international 5-star hotels, including Four Seasons and Marriott Casablanca. Proven ability to lead teams, enhance guest satisfaction, manage VIP experiences, and support revenue growth through upselling and service excellence. Currently strengthening digital and analytical skills through the Microsoft Excel Associate certification.

Seeking to leverage operational expertise, strategic mindset, and international hospitality standards in a senior front office or guest relations role.

Front Office Manager at Casablanca Marriott Hotel (2025-01 – Present)

• Improved guest satisfaction scores by 67% within time period
• Increased front office upselling revenue by 80% / amount
• Led and trained a team of 260 front office agents.
• Reduced check-in/check-out complaints by 78%

Guest Relations Manager at Four Seasons Hotel Casablanca (2020-09 – 2024-12)

Contributed to improving guest satisfaction / internal quality scores by 70%

• Managed guest relations for 300+ VIP guests per month.
• Increased positive guest feedback mentions by 88%

Master in Business Management & Corporate Strategy – ESCA School Of Management Casablanca (2014-10 – 2019-09)