Saneesh Xavier

Accomplished professional specializing in strategic operations and vendor management. Utilizes a data-driven approach to enhance operational processes and deliver actionable insights. Proficient in advanced MS Office, focusing on technical analysis of product profitability. Aims to contribute to operational development and strategic initiatives within credit and collections departments.

Senior Manager – Credit-Collection and recovery & Business Operations at Ahmed Mubarak Debt Collections LLC (2023-07 – Present)

Owns the complete responsibility of the firm's collection target with significant turnaround leadership.

• Owns the complete responsibility of the firm's collection target.
• Turnaround leadership (2022–2025): Delivered a 1,190% improvement from loss to profit in 2023, followed by 80% YoY growth in 2024, with sustained high profitability in 2025.
• Develop and implement collection strategies.
• Implemented updated collection policies, resulting in higher compliance rates.
• Developed new procedures for improved customer communication and debt recovery.
• Enhanced team efficiency with regular training and performance feedback.
• Initiated innovative reward schemes for staff, boosting morale and productivity.
• Managed team of 23 collectors effectively, improving overall performance metrics.

Asst Manager – Collection and Recovery (CARDS, LOANS, SME & AUTO FINANCE) at Ahmed Mubarak Debt Collections LLC (2019-07 – 2023-06)

Assisted in monitoring and managing recovery portfolio to facilitate timely collection of payments.

• Assist in monitoring and managing recovery portfolio to facilitate timely collection of payments.
• Support team in leading collection processes for sensitive accounts to achieve monthly cash collection targets.
• Track aged debt and follow up on outstanding payments through calls, emails, and letters.
• Aid in negotiating payment plans with customers when required, ensuring management approval is sought.
• Escalate high-risk or long-outstanding accounts to senior management when necessary.
• Prepare documentation for legal action after collection efforts are exhausted.

MIS-Data analysis, Portfolio Management, Payroll, HRM at Ahmed Mubarak Debt Collections LLC (2009-03 – 2019-06)

Assisted in maintaining accurate and reliable data for management information systems and supported collections business operations.

• Assisted in maintaining accurate and reliable data for management information systems.
• Supported the development of collections and business MIS reports.
• Monitored staff performance and productivity on a monthly basis.
• Prepared daily reports as requested by management.
• Coordinated with various departments to ensure smooth operations in the collection department.
• Provided support to team members to enhance productivity through KPI forecasting and daily MIS updates.
• Reviewed payroll data and answered employee inquiries regarding payroll issues.

Accounts Executive at Wipro Consumer care and Lighting (2005-08 – 2008-11)

Managed accounts payable and receivables, processed vendor invoices in SAP.

• Manage the accounts payable and receivables.
• Process the vendor invoices in SAP.

Bachelor of Business Administration in Business Administration – Jaipur National University (2018-04 – 2021-04)