Santoshi Nadar

Overall 7+ Years’ experience as Telecom engineer

Latest Role - Assistant Manager – Duration – Oct 2021 till Nov 2022

VOIS (Vodafone Intelligent Solution) Pune, India

Job Responsibilities: -

• Providing L2 support for VOIP related complaints to enterprise and wholesale customers
• Handling major enterprise customers like Vodafone Qatar,

Apple dedicatedly for all kind of quality and connectivity related issues for Voice over IP

• Hands on with Altran, Telarix, Netcool, QMS equipment’s for daily troubleshooting
• Live session with customers to dig down the issues and fix on call with all possible changes in network and routing carrier
• Monitoring all interconnected session agents and working on it for session down, out of service, flap between IP paths
• Troubleshooting issues for ASR, ACD, NER, DTMF, Toll free, DID, UIFN,

FAS, FAX, Looping, Call drop, Audio quality, connectivity issues, monitoring packet loss for every POP and SBC endpoints for all VOIP Interconnects.

• Taking initiative for weekly/monthly calls with major customers commercial counterpart and technical team for performance of service and solutions.

TATA COMMUNICATIONS LTD – TCL Pune, India

Duration: June,2017 – Sept 2021

Designation: Sr. Executive –Service Assurance.

Job Responsibilities: -

• Trouble shooting VOIP issues for major Enterprise customers of Tata

Communications Ltd for Inbound / Outbound /Domestic &

International call, responsible for international equipment connectivity’s.

• Fault management for Enterprise Voice traffic on carrier network and

Cisco Webex.

• Routing Management at Sonus switches by using route server utility.
• Co-ordination with global carriers for interconnection of IP and

TDM connectivity to report issue and follow up till resolution.

• Coordinate with Route Manger regarding carrier routing issues.
• Hands on Cisco cube router for troubleshooting of faults for

CUG customers connected through TATA MPLS.

• Proactive monitoring and troubleshoot of faults to ensure more network uptime.
• Analyzing jitter, packet loss, MOS values through Telchemy tool.
• Analyzing ISUP/SIP traces to provide the resolution to customers.
• POI performance related issue’s such as LOW ASR/ACD/NER/FAS etc.

and provided necessary actions to improve the same.

• Having excellent Co-ordination experience on both Individual &

Joint testing with Multiple customers for national & International.

• Troubleshooting IP related issues & coordinating with IPNOC

AS4755 and 6453 teams accordingly when faced IP related outages on SONUS and ZTE switches.

• IP Un-reachable or Traffic degradation (i.e.) Issue on IP node level either at n/w side or core side.

Transmission

• Work knowledge on NGN Switches ->

ZTE SS, MGW & Router, SONUS

Alcatel switch (Lucent switch)

• TX Nms -> ECI/Tejas/NEC/Huawei mux’s
• Voice circuits-TX trouble shooting
• Checking end-to-end Tx media and analysis
• 1st Level analysis, trouble shooting and raising cases to concern team (i.e.) NTAC, FNOC or MAN in case of heavy outages involving Multiple Voice customers (Eg: Vodafone, Airtel & Jio)
• Loop/break checking either with Internal team or external customers at hand-off points
• Cross-connection creation & deletion of Tejas Mux
• New SLC creation / recreation

Overall 7+ Years’ experience as Telecom engineer

Latest Role - Assistant Manager – Duration – Oct 2021 till Nov 2022

VOIS (Vodafone Intelligent Solution) Pune, India

Job Responsibilities: -

• Providing L2 support for VOIP related complaints to enterprise and wholesale customers
• Handling major enterprise customers like Vodafone Qatar,

Apple dedicatedly for all kind of quality and connectivity related issues for Voice over IP

• Hands on with Altran, Telarix, Netcool, QMS equipment’s for daily troubleshooting
• Live session with customers to dig down the issues and fix on call with all possible changes in network and routing carrier
• Monitoring all interconnected session agents and working on it for session down, out of service, flap between IP paths
• Troubleshooting issues for ASR, ACD, NER, DTMF, Toll free, DID, UIFN,

FAS, FAX, Looping, Call drop, Audio quality, connectivity issues, monitoring packet loss for every POP and SBC endpoints for all VOIP Interconnects.

• Taking initiative for weekly/monthly calls with major customers commercial counterpart and technical team for performance of service and solutions.

TATA COMMUNICATIONS LTD – TCL Pune, India

Duration: June,2017 – Sept 2021

Designation: Sr. Executive –Service Assurance.

Job Responsibilities: -

• Trouble shooting VOIP issues for major Enterprise customers of Tata

Communications Ltd for Inbound / Outbound /Domestic &

International call, responsible for international equipment connectivity’s.

• Fault management for Enterprise Voice traffic on carrier network and

Cisco Webex.

• Routing Management at Sonus switches by using route server utility.
• Co-ordination with global carriers for interconnection of IP and

TDM connectivity to report issue and follow up till resolution.

• Coordinate with Route Manger regarding carrier routing issues.
• Hands on Cisco cube router for troubleshooting of faults for

CUG customers connected through TATA MPLS.

• Proactive monitoring and troubleshoot of faults to ensure more network uptime.
• Analyzing jitter, packet loss, MOS values through Telchemy tool.
• Analyzing ISUP/SIP traces to provide the resolution to customers.
• POI performance related issue’s such as LOW ASR/ACD/NER/FAS etc.

and provided necessary actions to improve the same.

• Having excellent Co-ordination experience on both Individual &

Joint testing with Multiple customers for national & International.

• Troubleshooting IP related issues & coordinating with IPNOC

AS4755 and 6453 teams accordingly when faced IP related outages on SONUS and ZTE switches.

• IP Un-reachable or Traffic degradation (i.e.) Issue on IP node level either at n/w side or core side.

Transmission

• Work knowledge on NGN Switches ->

ZTE SS, MGW & Router, SONUS

Alcatel switch (Lucent switch)

• TX Nms -> ECI/Tejas/NEC/Huawei mux’s
• Voice circuits-TX trouble shooting
• Checking end-to-end Tx media and analysis
• 1st Level analysis, trouble shooting and raising cases to concern team (i.e.) NTAC, FNOC or MAN in case of heavy outages involving Multiple Voice customers (Eg: Vodafone, Airtel & Jio)
• Loop/break checking either with Internal team or external customers at hand-off points
• Cross-connection creation & deletion of Tejas Mux
• New SLC creation / recreation

BE electronics and telecommunication wuth 80%