Sapana Upreti

Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy guests and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support.

Waitress Le Royal Meridien [ 11/10/2021 – Current ] 

City: Abu Dhabi Country: United Arab Emirates 

Duties & Responsibilities: 

• Delivered genuine hospitality and greeted guests upon arrival
• Present menu and provide detailed information when asked (eg. about portions, ingredients or potential food allergies) Provided excellent customer care and conduct resolution
• Prepare tables by setting up linens, silverware and glasses • Inform guests about the day's specials
• Addressed issues promptly, relaying complaints directly to management.
• Recommended and upsold additional menu items to improve sales

Crew Trainer

McDonalds [ 09/02/2018 – 29/11/2021 ] 

City: Abu Dhabi Country: United Arab Emirates

• In charge for training staff and assisting with customer service.
• Instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
• Provided excellent customer care and conflict resolution. • Worked as an exceptional team player
• Guaranteed quality of service through effective communication with customers.
• Properly recorded, prepared and delivered meal orders.
• Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards.

High School Certificate

Projjwal colleigate academy [ 14/04/2010 – 30/11/2012 ]

Address: jhapa, 11111 gauradha (Nepal)