Saud Dost

Organized and detail-oriented Administrative Professional with a strong background in office management, operations coordination, and technical support. Experienced in managing teams, coordinating projects, preparing quotations, handling procurement processes, and maintaining financial and operational records. Possesses a unique blend of administrative, engineering, IT, and digital media experience, enabling effective communication between technical teams, management, and clients.

Proven ability to streamline office operations, manage vendor relationships, support finance processes, and improve workflow efficiency.

Social Media Manager at Wakhra Studios (2024-10 – 2026-01)

Managed social media presence and digital marketing campaigns for multiple brand accounts

• Managed 5+ brand accounts, increasing engagement by 35%+
• Developed creative campaign concepts aligned with brand positioning
• Organized and directed product photoshoots for digital campaigns and promotional content
• Managed and optimized campaigns using HubSpot including email workflows, landing pages, and lead segmentation
• Implemented social listening strategies to monitor sentiment and respond proactively to trends and feedback
• Designed and executed viral content strategies aligned with trending topics and platform algorithms
• Created short-form video concepts, reels, and interactive posts inspired by trending formats
• Collaborated with designers and video editors to produce visually compelling content

Social Media Manager at EZ Dispatches (2024-03 – 2024-10)

Managed digital presence for logistics association targeting U.S. audience

• Managed digital presence for logistics association targeting U.S. audience
• Increased LinkedIn engagement by 50%+ through targeted B2B content strategy
• Generated consistent inbound inquiries via optimized content funnels
• Built structured content strategy improving brand positioning and authority

Service Engineer at ACE Engineering (2023-10 – 2024-03)

Coordinated service operations and client support for equipment maintenance and installations

• Coordinated with clients to resolve equipment breakdowns and service requests
• Scheduled service teams for maintenance visits according to SLA requirements
• Maintained daily activity reports, service logs, and operational documentation
• Prepared service documentation and assisted with invoicing and ERP updates
• Ensured timely execution of installations and maintenance projects

Plant Manager / Operations Coordinator at Alpha Omega Pack Factory (2022-01 – 2023-10)

Managed day-to-day factory operations including production coordination, logistics, and staff scheduling

• Managed day-to-day factory operations including production coordination, logistics, and staff scheduling
• Supervised operational staff and coordinated between production, sales, and management teams
• Prepared quotations, coordinated procurement of materials, and maintained supplier communications
• Managed delivery schedules, order processing, and inventory coordination
• Handled company social media presence and supported digital product listings

E-Commerce Executive at Alpha Omega Pack Factory (2022-01 – 2023-10)

Optimized e-commerce platforms and managed digital product listings

• Optimized Alibaba product listings increasing visibility by 45%
• Improved inquiry conversion rates by 30% through keyword optimization
• Managed company social media presence driving brand awareness in GCC market
• Coordinated between sales and production teams ensuring timely order fulfillment
• Implemented structured reporting dashboards for operational efficiency

Resident Engineer (Technical & Administrative Support) at Premier Systems (2020-09 – 2022-12)

Provided on-site technical support and administrative coordination at OGDCL Data Center

• Provided on-site technical support at the OGDCL Data Center
• Maintained operational reports, daily logs, and service documentation
• Coordinated between technical teams and client management during system upgrades
• Monitored equipment performance and ensured operational continuity
• Assisted with project documentation and operational reporting

Customer Support Executive at Abacus Consulting (Careem Project) (2017-08 – 2019-02)

Provided customer support and resolved technical issues for app users

• Provided customer support and resolved technical issues for app users

Team Lead at Abacus Consulting (Careem Project) (2017-08 – 2019-02)

Supervised support team and managed performance monitoring and issue escalation

• Promoted to team lead responsible for supervising 15–20 support agents
• Assisted with staff training, performance monitoring, and issue escalation management
• Coordinated with management to resolve recurring customer issues and improve service workflows

Social Media Manager / Content Coordinator at Freelance & Agency Work

Managed digital marketing and social media accounts for multiple brands

• Managed digital marketing and social media accounts for multiple brands
• Planned content strategies and handled social media engagement
• Organized product photoshoots and coordinated creative content production
• Analyzed campaign performance and prepared marketing reports

MS in Electrical Engineering – National University of Science & Technology (NUST) (2019-01)

BSc in Electrical (Power) Engineering – Bahauddin Zakariya University (2015-01)