Operations & Strategy Consultant (Founder-Facing) at TradeDay – Frontline Prop (Pre-Launch) (2026-05 – Present)
Engaged directly by the Founder/CEO as an operations and strategy advisor to shape the operational foundation of a new proprietary trading brand ahead of public launch.
- Partner with the founder, technology, and marketing teams to design trader onboarding flows, evaluation program structure, and support operations infrastructure prior to go-live.
- Advise on trading platform integration strategy across providers to ensure the technology stack is launch-ready for trader onboarding at scale.
- Lead the build-out of internal SOPs, escalation frameworks, and support tooling requirements ahead of the public launch.
- Provide strategic input on risk controls and evaluation program design, drawing on cross-firm benchmarks and trader behavior patterns.
- Advise leadership on early team structure and hiring plans to prepare support operations for launch-day volume.
Operations & Strategy Consultant (Founder-Facing) at GenOneFutures (Pre-Launch) (2026-01 – Present)
Retained by the Founder/CEO as an operational advisor supporting the build-out of a new futures prop trading brand ahead of launch.
- Collaborate directly with the CEO, COO, and the marketing and technology teams to shape the operational backbone of the business, including trader support workflows, funding program mechanics, and platform testing protocols.
- Advise leadership on team structure, hiring needs, and support operations design to prepare the business for trader onboarding at scale.
- Support the development of trader communication strategy and community management approach in partnership with the marketing team.
- Provide operational due diligence and process recommendations, applying lessons from prior prop firm launches and scale-ups.
- Help define KPIs and reporting structures leadership will use to track trader experience and operational health post-launch.
Operations & Support Manager at T8Trader (Futures Startup) (2025-10 – 2026-01)
Played a key role in the early operational setup of a futures trading firm focused on proprietary trading and trader funding programs.
- Directed configuration and testing of trading environments across ATAS, Rithmic Trader Pro, Tradovate, DXTrade, and TradeLocker.
- Led platform testing and troubleshooting during the development of paper trading and live trading environments.
- Designed trader onboarding processes and internal support workflows from the ground up.
- Partnered with leadership to plan the operational structure for trader support and account management.
- Coordinated platform testing to ensure trading environments were fully functional ahead of trader onboarding.
Support Manager at Leveled Up Trader (2024-12 – 2025-10)
Managed day-to-day operations of the trader support team serving global futures traders.
- Supervised support agents and ensured timely resolution of issues across multiple trading platforms.
- Implemented support processes that improved response time and customer satisfaction.
- Managed escalations involving trading accounts, platform connectivity, and evaluation program rules.
- Built improved support workflows and internal documentation that reduced resolution time and improved team efficiency.
- Monitored support performance metrics and introduced operational improvements to optimize team productivity.
- Collaborated with operations and leadership teams to improve overall trader support experience and retention.
Project Coordinator – Highflyers (Google Project) at Hugo Technologies (2024-08 – 2025-07)
Coordinated operations for the Highflyers team managing support operations for the Google project, ensuring performance and service delivery met client expectations.
- Oversaw project workflows and team coordination across multiple support functions, ensuring tasks were completed efficiently and within operational timelines.
- Tracked team performance metrics and reported insights to leadership to support operational decision-making.
- Facilitated communication between internal teams, project leadership, and stakeholders to ensure smooth execution of deliverables.
- Drove operational improvements that enhanced support efficiency and service quality.
Supervisor, Support Team at Primetime Funding (2024-11 – 2025-02)
Supervised support agents assisting traders with funding programs and trading account inquiries.
- Streamlined support workflows, improving resolution speed and operational efficiency.
- Monitored support metrics and produced reports to guide operational improvements.
Trader Success Supervisor (CX) at The Funded Trader (2023-07 – 2024-03)
Managed a global support team of approximately 25 associates responsible for handling over 500,000 trader interactions annually.
- Oversaw daily trader support operations across live chat, ticketing systems, and community channels.
- Managed escalated trader issues involving trading accounts, platform errors, payment issues, and broker connectivity.
- Handled support requests related to DXTrade platform usage, account setup, and trading environment troubleshooting.
- Investigated and resolved payment issues involving cryptocurrency transactions and card payments through integrated payment processors.
- Implemented operational improvements and support documentation that improved troubleshooting efficiency and response times.
- Conducted regular performance reviews, coaching sessions, and training for team members to maintain high service standards.
Trader Success Assistant Supervisor at The Funded Trader (2022-12 – 2023-07)
Supported management of the trader support team and monitored agent performance.
- Handled escalated trader issues and conducted coaching sessions and performance reviews.
- Assisted in onboarding and training new team members; prepared weekly and monthly operational reports.
Team Lead, Customer Experience at Hugo Technologies (2022-07 – 2023-08)
Led a team of approximately 20 customer support agents providing support services for global clients.
- Managed daily support operations including ticket queues, live chat channels, and escalation management.
- Monitored team performance metrics including response time, resolution time, and customer satisfaction scores.
- Presented operational reports and performance insights to internal leadership and stakeholders.
- Implemented productivity initiatives that improved team efficiency and service quality.
