Shaik Imran

Results-driven Associate Manager with 5+ years of progressive experience in Azure cloud infrastructure, Microsoft 365 (M365) administration, Identity and Access Management (IAM), and endpoint security across enterprise and e-commerce environments. Proven ability to manage 1,000+ devices, support 500+ users, and improve ticket resolution time by 95% through PowerShell automation. Expertise in Azure Active Directory (Entra ID), Role-Based Access Control (RBAC), Conditional Access, Microsoft Defender, and Microsoft Sentinel (SIEM).

Adept at deploying security policies, managing identity governance, and mentoring engineering teammates. Currently based in Bengaluru, India, targeting IT Manager roles.

Microsoft Certified: Azure Fundamentals (AZ-900).

Associate Manager - Teachmint Technologies Pvt. Ltd. - Bengaluru, India

(2022-10)

• Managed Microsoft 365 (M365) environment supporting 500+ users, overseeing user lifecycle management, licensing, and security configuration.
• Administered Azure cloud infrastructure — including Virtual Machines, VNets, Storage Accounts, and Role-Based Access Control (RBAC) — supporting 1,000+ managed devices.
• Implemented Multi-Factor Authentication (MFA) and Conditional Access policies across 1,000+ users, strengthening enterprise identity security.
• Automated administrative and support workflows using PowerShell, improving average ticket resolution time by 95%.
• Informally mentored and guided junior engineers on Azure and Microsoft 365 administration, acting as a technical point of escalation within the IT team.
• Monitored and investigated security alerts using Microsoft Defender and Microsoft Sentinel (SIEM), supporting proactive threat detection.
• Managed Azure Active Directory (Entra ID), including user roles, group policies, and access governance.
• Delivered L1 and L2 technical support across a distributed enterprise environment.
• Conducted regular security audits and vulnerability assessments to maintain compliance standards.
• Defined and enforced endpoint security policies and device compliance standards across 1,000+ endpoints.
• Maintained Active Directory, Exchange Online, and core network infrastructure.

System Engineer - Meesho - Bengaluru, India

(2021-05 - 2022-09)

• Delivered first- and second-level (L1/L2) technical support to 5,000+ enterprise users as part of a 30-member IT team.
• Managed Active Directory and Microsoft 365 user accounts, permissions, and access provisioning.
• Supported Exchange Online mailbox management, configuration, and troubleshooting.
• Maintained LAN/WAN network infrastructure and firewall support to ensure uptime and security.
• Handled end-to-end IT asset lifecycle management and inventory tracking.

Bachelor of Commerce - B.Com - S V University, Andhra Pradesh, India (2020)