Shaju Kumar Katunilam

Working as a Concierge Supervisor at Sheraton Jumeirah Beach Resort.

Make sure our guests always get a warm welcome and a sincere farewell by the concierge team
Provide proper supervising and guidelines for concierge team Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
Develop the team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognizing good performance. Manage daily staffing needs, plan and assign work.
Respond to guest requests and queries by providing a knowledgeable, efficient and helpful information service through emails. Assist the guest to organize tours, safari, and transportation, airline ticket etc.
Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences
Resolve guest issues and use their feedback to improve guest satisfaction
Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
Make great guest relationships in a very short space of time
Develop the team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognizing good performance

Concierge Team Leader at Sheraton Jumeirah Beach Resort (2016 September till 2020 September)

Bellman at Sheraton Jumeirah Beach Resort: ((2012 August till 2016 September)

Valet Driver at Sheraton Jumeirah Beach Resort (2008 August till 2012 July)

Guest Service Driver at Courtyard by Marriott Dubai: (2005 February-2008 July)

Guest Service Driver at Marriott Executive Apartment. Dubai. (2002 December-2005 January)

Audio Visual Attendant/ Waiter cum Driver at JW Marriott Hotel Dubai (May 1999 till December 2002)

نبذة