E-commerce Senior Operation Executive (2 Years and 9 months) 11/2019-07/2022
Startek (Aegis Global Service) Bangalore (ITPL), India
Client: Lenovo (US & CANADA), (Malaysia & Singapore)
Lenovo E- Commerce- Product Specialist, IT- Ticketing & Sale’s.
- Assisted customers in navigating the company’s website, placing orders online and troubleshooting any technical issues.
- Assisted and supported Sales Reps with orders, as well as customers with Lenovo accounts.
- IT-Ticket creation and follow-up to ensure that problems in websites and orders are resolved.
- Assisted customers with product models, specifications, promotions, discounts, quotations based on customer needs, and sale closure.
- Handling customer payments, refund requests, and order cancellations using a co-work tool and sending emails to internal Teams.
- Assisted customers with their orders in the order visibility portal (OVP), warranty registration and upgrading procedures.
Customer Support Executive (6 Months) 04/2019-09/2019
Karvy Digi Konnect Limited Bangalore, India
Client: Treebo Hotels, India.
- Handle a high volume of incoming calls, handle customer questions and complaints, and provide appropriate or alternative solutions within time constraints.
- Follow communication procedures, guidelines, and policies.
- Assisted with bookings, cancellations, Date changing, route navigation, and complete information to the customer by using the appropriate methods/tools.
Operation Co-Ordinator (1 Year and 6 months) 07/2017-12/2018
Blumin Postech pvt, ltd. Bangalore, India
- Managing all aspects of business operations, including project planning and coordination.
- Monitor daily activities to maximize efficiency and productivity, as well as prepare budgets and inventories.
- Interact with clients to provide and process information in response to inquiries about products and services.
- Increased business by providing, excellent service, accurate, and thorough product and service knowledge to customers and through relationship building with customers.
Operation Assistant & System Administrator (6 Months) 10/2016-03/2017
Power Tech Development W.L.L, Bahrain
- Organized the time sheets, employee attendance, and administrative support.
- Maintained customer contact information within our Customer Relationship Management (CRM) system and ensured that all data was accurate by cross-referencing other sources when necessary.
- Installing and configuring software and hardware, as well as managing inter- and intra-networks and technology tools.
- Monitor system performance, ensuring the integrity of scheduled tasks such as access controls, backup, firewalls and recovery.
Administrative Assistant (4 Years) 08/2012-07/2016
East Coast Consulting Service Pvt. Ltd.
Tamil
Nadu, India
- Assisted with scheduling appointments, organizing files, and distributing mail as required.
- Maintaining office procedures, executive communications, and staffing management through direct communication and collaboration with senior-level executives.
- Contributed to business development initiatives and participated in meetings.
- Execute various administrative and clerical tasks (such as scanning or printing), travel arrangements (Domestic & International), Scheduling, and submission of expensive reports.
