Shan Chahal

Results driven programme and transformation leader with 10+ years of cross industry experience in financial services, FMCG, insurance and consulting.

A proven track record of managing complex large-scale global change initiatives, bridging the gap between finance, operations, and DT to deliver high impact business outcomes.

Recognised for stakeholder engagement, data-driven decision making, and end to end programme delivery across multi region landscapes.

Mars Incorporated | Global Finance Transformation Programme Manager Nov 2021 – Mar 2025

One Source of Truth (OSoT) - Business deployment

• Led oversight of five project managers delivering deployment across 212 company codes in five regions and four business segments. Provided PMO support across eight regions.
• Designed and implemented real-time dashboards to track deployment progress, highlight risks, and inform executive decision making.
• Co-created change control frameworks, governance tools, and global communications to drive adoption.
• Delivered successful MEA deployment across sixteen company codes. 
• managed RAID logs and PPC/ICBF blockers to enable smooth go-lives.
• Transitioned 186 Period-End close (PEC) activities from project to BAU, designing and implementing sustainable post-deployment support structures. 
• Managed RAID logs for both deployment and BAU transition.

• Oversaw technical deployment of SAP CFin across 200+ company codes, managing 3 regional leads.
• Led knowledge transfer from Deloitte to internal teams, delivering 36 sessions (70+ hours, 2,000+ slides) to 47 stakeholders.
• Coordinated regional change forums and internal communications to embed solution knowledge and best practices.

• Delivered key Finance of Tomorrow initiatives including New Management P&L and Factory/Market split
• Executed full cleanse and remapping of 8 GPCs, meeting SAP classification standards to ensure technical readiness for CFin deployment
• Created a detailed transformation roadmap, managing interdependencies across regions and workstreams.

• Led business and IT change across 6 pods: Claims, Compliance, Finance, Insurance, Reinsurance, and General.
• Managed 50+ internal, contractor and third-party colleagues, overseeing delivery governance and KPIs.
• Designed and implemented a triage process and backlog prioritisation framework to streamline incoming change requests.
• Delivered four major IT change projects, actively engaging with Change Advisory Boards and steering committees influencing IT Strategy.

Product remediation programme 

• Delivered retail banking product remediation programme, managing end to end review of over 350,000 products across multiple brands.
• Led a team of 3 PMs and external vendors to complete reviews, design treatment strategies, and resolve contractual obligations across 220,000 customer accounts.
• Implemented training, accreditation, and QA frameworks for 30+ colleagues.

• Optimised in-branch operations, reducing risk though digital transformation and process redesign.
• Delivered agile solutions iteratively, monitored through Kanban and daily standups.

• Partnered with product and operations senior stakeholders to define holistic customer treatment strategies across all scenarios.
• Led customer journey mapping and strategic design workshops. 

Change & Implementation Manager | Retail Bank 

• Delivered over 30 customer rectifications projects across 8 business units/
• Led 4 junior PMs to complete 112 projects.
• Designed and managed full project lifecycle activities and reporting.

• Supported 27-member project team and 34-person ops team across two sites on the remediation of 450,000 mortgage accounts
• Led test management, capability readiness, operational deployment and vendor negotiations.

• Developed and conducted enterprise wide strategic ERM assessments across 6 business units.
• Facilitated workshops with process owners and control owners across EMEA units to identify and assess key risks and controls in place to mitigate the risks identified

• Conducted strategic ERM assessments with 17 senior stakeholders across the bank
• Delivered reports for CRO’s facilitated workshops and supported ERM governance improvements

• Led process and systems review for a finance transformation, supporting future state definition and ERP alignment. 

• Led MI and QA teams conducting suitability review of 47,000 portfolios for a wealth management firm.
• Designed and delivered lean process improvement tools, implemented performance metrics and built resource planning tools.

• Produced and delivered weekly MI packs for senior management, trained MI team members, conducted audits and managed workflow for 60+ staff
• Led QC reviews of IRHP programme assessing compliance with regulatory frameworks.

PRINCE2 Practitioner Certified