Sale Associate at ERKE Sportwear (2022-01 – 2023-12)
Delivered exceptional customer service and sales in a retail sportswear environment
- Delivered exceptional customer service by greeting shoppers, actively listening to needs, and recommending suitable products, consistently achieving or exceeding monthly sales targets
- Assisted customers with product selection, provided detailed information on benefits, and performed effective upselling
- Processed customer transactions accurately and efficiently using POS systems, handled cash/credit payments, returns, exchanges, and gift cards while maintaining 100% cash drawer accuracy
- Maintained an organized and visually appealing sales floor by restocking merchandise, arranging displays, implementing promotional signage, and ensuring cleanliness and presentation standards were met
- Built positive customer relationships through personalized assistance, resolved inquiries/complaints professionally, and promoted loyalty programs to encourage repeat business
Assistant Sale Supervisor at ERKE Sportwear (2023-01 – Present)
Supervised daily showroom operations and provided coaching to sales team
- Provided hands-on coaching and training on sportswear product knowledge, upselling techniques, and brand standards
- Maintained attractive visual merchandising and showroom displays in line with brand guidelines, resulting in higher footfall and impulse purchases
- Managed daily showroom operations including opening/closing, cash reconciliation, POS operations, and stock replenishment
- Monitored inventory levels, conducted regular stock counts, and reduced discrepancies through accurate reporting
- Resolved customer complaints professionally and efficiently
