Shine Min Oo

Sale Associate at ERKE Sportwear (2022-01 – 2023-12)

Delivered exceptional customer service and sales in a retail sportswear environment

Delivered exceptional customer service by greeting shoppers, actively listening to needs, and recommending suitable products, consistently achieving or exceeding monthly sales targets
Assisted customers with product selection, provided detailed information on benefits, and performed effective upselling
Processed customer transactions accurately and efficiently using POS systems, handled cash/credit payments, returns, exchanges, and gift cards while maintaining 100% cash drawer accuracy
Maintained an organized and visually appealing sales floor by restocking merchandise, arranging displays, implementing promotional signage, and ensuring cleanliness and presentation standards were met
Built positive customer relationships through personalized assistance, resolved inquiries/complaints professionally, and promoted loyalty programs to encourage repeat business

Assistant Sale Supervisor at ERKE Sportwear (2023-01 – Present)

Supervised daily showroom operations and provided coaching to sales team

Provided hands-on coaching and training on sportswear product knowledge, upselling techniques, and brand standards
Maintained attractive visual merchandising and showroom displays in line with brand guidelines, resulting in higher footfall and impulse purchases
Managed daily showroom operations including opening/closing, cash reconciliation, POS operations, and stock replenishment
Monitored inventory levels, conducted regular stock counts, and reduced discrepancies through accurate reporting
Resolved customer complaints professionally and efficiently

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