Shirley V

Experienced Programmer Analyst with 3.5+ years of experience specializing in benefits and HR data solutions, supporting AT&T and 50+ vendors with customized eligibility, deduction, and communication files. Adept at translating client and vendor requirements into robust data workflows using SAS, Alteryx, and SQL. Known for independently resolving data discrepancies, leading enhancements from design to deployment, and collaborating closely with clients through testing, prove-it calls, and daily syncs.

Job Description-

Wipro HR Services

Programmer Analyst

Alight is a global provider of cloud-based HR, benefits, and payroll solutions, and I contributed to ensuring smooth data operations between clients and over 50 vendors.

Main Responsibilities

Developed, maintained, and automated HR, benefits, eligibility, and payroll-related file integrations for over 50 vendors using SAS, SQL, Alteryx, and JCL—ensuring accurate and timely data delivery to clients and vendors.

Led technical troubleshooting and enhancement efforts by resolving data issues, handling client tickets, performing UAT validations, and conducting “prove-it” calls.

Fixed SAS/SQL/JCL errors to prevent vendor file delivery disruptions, reducing processing delays by 30%

Conducted training sessions for new joiners and mentored 5 junior team members who were later onboarded to the project, helping scale support and maintain process consistency across deliverables.

Bachelor of Engineering (B.E.) – Electronics and Communications Engineering