Shun Lae Oo

Dedicated waitress with 1 year of experience in a hotel environment, recognized for delivering high-quality service in fast-paced settings. Skilled in managing multiple tables efficiently, ensuring timely service, and maintaining a welcoming dining atmosphere. Adept at handling high-pressure situations, with a focus on customer satisfaction and teamwork. Seeking to contribute my hospitality skills to a dynamic restaurant environment in Dubai.

Guest Satisfaction

• Provided personalized guest service, leading to a 10% increase in positive guest feedback and return visits.

• Collaborated with the Restaurant Manager and team members to reduce service delays during peak hours by 10%.

• Managed guest orders and payments with a 98% accuracy rate, consistently meeting the hotel's standards.

• Participated in regular training sessions, enhancing up-selling abilities and contributing to a 5% increase in revenue.

• Maintained professional grooming standards, positively influencing guest perceptions of the hotel staff.

• Upheld safety and hygiene standards, ensuring compliance with hotel policies.

High School Diploma

No 2, BESH, Sanchaung, Yangon.

Myanmar

2015-2016