Sulieman Elias

Customer service professional with 6+ years of experience in cash handling, end-of-shift cash and account reconciliation, and team supervision. Entrusted with cash of up to AED 200,000, including payroll disbursement, with zero shortages or errors on record. Supervises 20+ staff and consistently raises service quality and customer satisfaction.

Holds a Bachelor's degree in ICT Engineering and learns systems quickly. Seeking a Customer Service Officer / Teller position at Al Fuad Exchange, where accuracy, integrity and customer trust are essential.

Phone Customer Experience Service Supervisor at Al Awas Butchery and Grill (2021-11 – Present)

Promoted to supervisor in recognition of consistent performance; lead and guide a team of 20+ staff to ensure smooth daily operations.

• Handle and reconcile large cash amounts, at times up to AED 200,000, including payroll disbursement, with zero shortages and no errors.
• Reconcile cash and accounts at the end of every shift and report the results to management.
• Rapidly improved customer service performance in a short period of time.
• Conduct customer satisfaction surveys, follow up on complaints and suggestions, and resolve issues promptly in line with company policy.
• Follow up with existing customers to understand reduced visits and offer tailored solutions, improving retention.
• Keep management informed of progress, challenges and proposed solutions.

Customer Service Supervisor and Cashier at SGS – Syrian International Superintendents (2019-12 – 2021-09)

• Handled cash with high accuracy, verifying cash in and out and reconciling at the end of each shift.
• Checked inventories, transfers and receipts, and confirmed transaction summaries and balances.
• Built strong customer relationships that encouraged repeat business and attracted new customers.
• Answered inquiries, resolved complaints, and escalated issues and proposals to management for timely solutions.

Bachelor's Degree in Information and Communication Technology Engineering – Tartus, Syria (2021)