Swaminathan PK Pr

MBA professional with 2+ years of experience leading AI Workflow Automation, Prompt Engineering, and Multi-Model LLM Evaluation (GPT-4, Claude, Gemini) within Insurance Operations at HCL Technologies, supporting the USAA Insurance Project. Reduced processing time by 40%, maintained 99.2% transaction accuracy across 6,000+ claims transactions, and cut analyst rework by 25% through AI-enabled automation and quality-control frameworks. Actively relocating to the Netherlands under the Highly Skilled Migrant visa scheme; immediately available for EU-based roles.

Process Associate — AI Workflow & Automation Lead (functional scope), Insurance Operations at HCL Technologies (2023-01 – Present)

• Processed and validated 6,000+ insurance claims transactions while maintaining 99.2% accuracy
• Designed and deployed AI-assisted workflow automation that improved operational efficiency by 40% — the first such initiative permanently adopted by the operations team
• Evaluated GPT-4, Claude, and Gemini models across business workflows to identify automation opportunities and the optimal model for each use case
• Reduced analyst rework by 25% by building quality-control frameworks and validation processes
• Extracted and structured data from police accident reports for Guidewire Claims Center processing

HR Intern, Talent Acquisition & Background Verification at Linux Laboratory Pvt Ltd (2022-01 – 2022-12)

• Conducted end-to-end background verification for 300+ candidates across employment, education, identity, criminal, and address checks
• Achieved a 98% on-time completion rate, directly supporting recruitment and hiring decisions

MBA in Marketing & Human Resources – Saveetha University (2021-01 – 2023-12)

B.Com in Finance – SRM Institute of Science and Technology (2017-01 – 2020-12)