Syed Hasnain Ali

A hardworking, skilled and a quick learner who has an experience of more than five years and who has a belief that his strong technical experience and education will make him a very competitive candidate for the position which he deserves. Moreover, Hasnain is an Engineering Graduate with the qualification B.E Telecommunication (Total 16 Years of Education) who had got the admission in four years engineering degree program by passing the National ICT (Introduction to Information and Communication Technology) Scholarship test.

The Citizens Foundation Assistant Manager Support Services - IT (August 2021 – Present)Karachi, Pakistan

• Lead the IT Support Team.
• Provide administrative support regarding IT Support Services.
• IT Support Services include Internet, Laptops, Desktops and Printers’ Support.
• Laptops’ and Desktop’sSupport include software(system and application software) and hardwaresup- port. Likewise, printers’ support (Networksand USB Cable’sPrinters) include their installation support services.
• Involve vendor’s support in case of major repairing/warranty claiming in Desktops, Laptops , Printers, UPS, etc
• Maintain up-to date IT Inventoryrecord in InventoryManagement System namedas ITAM (IT Asset Management).
• Involve Supply Chain Department in order to procure any IT Items/Asset/Accessories etc by making relevant PR (Purchase Requisition).
• Knock System Administrator in case of any InternetServices Down or Degradation is observed or involve vendor support if there is any outageregarding Internet Services.

Baywest Pvt Ltd IT Support Engineer (February 2021 – August 2021) Karachi, Pakistan

• Provide Network/IT Support when and where required.
• Manage and Maintain all IT related Inventory and purchase IT related item whenever needed orreplacement/repairment is required.

Global Health Directorate, Indus Health NetworkIT & Data Associate (March2020 – October 2020) Karachi, Pakistan

• Provide technical support for Computer Software like MS Office Suite, Windows OS, MS Internet Browsers, end user application i-e: HMIS (Hospital Management Information System) and other relevant software and applications) and Computer Hardware like physically installation of Printers, Scanners and installation (physically) of Computer/Laptopand all its peripherals when and where required.
• Provide technical and administrative support in sessions and seminars in which presentation is given through multimedia projector.
• Provide Network Support when and where required (especially at our sites).
• Manage and Maintainall IT related Inventory and coordinate with Procurement wheneverIT related item neededor replacement is required.

Virtual University of Pakistan Assistant NetworkAdministrator (August 2018 – April2019) Karachi, Pakistan

• Managed Computer Lab having One Hundred and Two (102) Desktop Computers and four (4) Staff‘s DesktopComputers.
• Ensured all IT related equipments worked properly includingWebcam, Headphones with Microphones, DesktopComputers’ Peripherals and if necessary, replace the one which needs to be changed.
• Managed and Monitored WindowsActive Directory, WindowsServers and Domain based computer network.
• Provided technical and administrative support in seminars, sessions and in Board/Committees’ Meetings where presentation is given through Multimedia Projector.
• Managed and Maintained all IT relatedInventory and coordinate with Procurement wheneverIT related item needed or when replacement was required.
• Involve vendor’s support in case of major repairing/warranty claiming in Desktops, Laptops , Printers, UPS, etc
• Accomplished administrative tasks assigned by RegionalCampus Manager, CampusManager and Network Administrator.

Telecard Limited Network Engineer(July 2015 – February 2018)Karachi, Pakistan

• Managed and Monitored International VoIP and TDM calls’Traffic based on SIP and SS7 Protocol respectively in LDI NOC (Long DistanceInternational Network Operations Center)Department.
• Handled above stated Traffic on Hp Prolient G3, G5 and G6 Servers.
• If necessary, maintained above stated servers hardwarely, i-e: replaces RAMS, HARD DRIVES, RAID CONTROLLERS etc.
• Used Linux CLI based platformto Manage, Monitorand Control serversand traffic situations.
• Used Juniper Routers and Cisco Switches to control overall Telecom Network.

Bachelor of Engineering (Telecommunications) from Sukkur IBA University, Pakistan

Total 16 years of education