Syed Mohib

Experienced Human Resources Manager with a demonstrated history of working in the interior fit-out industry. Skilled in Operations Management, Service-Level Agreements (SLA), Contact Centers, Management, and Management Information Systems (MIS). Strong human resources professional with a B.

A (Hons) focused in History from Sri Venkateswara College - New Delhi. My goal is to obtain a position as a Human Resource Manager, a position that will offer an opportunity to fully utilize my experience and skills to help the organization in providing efficient human resource services as well as achieving the organization's overall objective.

Manager HR Operations and Administration| Spacedge Decorations W.L.L| Doha, Qatar

June 2019 - June 2021

Responsibilities

Consulting with a range of the organisation’s departments to implement the company policy and HR processes

Participating in meetings, investigations and consultations

Providing support to all employees on ‘long-term sick’ or with challenging medical issues and organising their duties appropriately

Promote and guide continuous professional and personal development of team members

Improve knowledge management, customer-centric support, and issue problem-solving

Coordinate improvement programs for global support processes and procedures

Provide leadership in problem-solving, including proposing and discussing fixes

Manager HR Operations | Option One Co. W.L.L.| Doha, Qatar

July 2014 – May 2019

Responsibilities

Dealing with general HR issues such as annual leave, bereavement, maternity, paternity, flexible working requests, timesheets, etc. on a daily basis

Implementing disciplinary action

Managing payroll systems and advising staff on remuneration packages

Developing and administering HR strategies to improve working environments

Encouraging diversity and promoting equal opportunities in the workplace

Implementing employment law and workplace regulations

Taking notes during meetings and writing minutes of the meeting afterwards

Capacity planning for squads to maintain smooth operations within project

Client relationship and escalation management to ensure effective deliverables

Responsible for performance Management activities Goal setting

Driving process improvement and effectively managing changes

Stakeholder Management

Center Head & Operations Manager| Access Infrastructure & Telecommunication Pvt. Ltd| Kashmir, India

June 2009 – March 2014

Responsibilities

Recruiting, short-listing, interviewing and training new staff members

Supervision & control of regular operations of the process.

Worked on effective strategies and planning / implementation to deliver on or before deadlines

Assisting in the administration of company policy and HR procedures

Dealing with employee grievances, reporting complaints to senior managers

Producing handbooks and employment information booklets

Manager HR Operations| Darriche W.L.L.| Doha, Qatar

Oct 2011 – Feb 2012

Responsibilities

Monitored performance levels, expectations and goals. Served as point of contact for resolution of escalated issues and complex scenarios

Producing HR statistical reports (headcount, absenteeism, leavers, etc.)

Checking Passports / ID Cards to validate a candidate’s right to work globally

Recruiting, short-listing, interviewing, onboarding and training new staff members

Writing contracts of documents and sending out offers to the potential clients

Updating, maintaining and auditing of personal data for all the employees

Customer Care Supervisor | vCustomer Services India Pvt. Ltd | New Delhi, India

Dec 2005 – Jan 2008

Responsibilities

General Admin duties; regularly making and answering phone calls, sending out emails to staff, taking minutes, printing, photocopying, filing, etc.

Creating, maintaining and analyzing service level and sales reports.

Maintaining team attendance and creating weekly roster.

Checking and analyzing agent performance, conducting one to one feedback sessions with agents and monitoring calls, emails and chats.

Maintaining account information like teams login ids to the tools used, headcount & attrition data.

Selected for training program and further acquisition of business from the client, which was to take place.

B.A. (Hons) History in 2005

Higher Secondary-II in 2002