Tabassum Kanwal

Results-driven Property Administrator with 8+ years of total experience in the UAE, including 4 years specifically in Real Estate & Leasing Administration. Expert in handling large property portfolios, bulk lease renewals, and Ejari registration. Proficient in Oracle and property management systems. Strong track record in tenant relations, financial coordination, and legal compliance within the UAE real estate market

Property Administrator - AL GHURAIR INVESTMENT LLC - Dubai, UAE

(2022-02 - 2025-12)

• Managed a diverse portfolio including malls, residential/commercial buildings, and villas.
• Track new, draft, expiring leases and answer lease related questions and Generate Renewal batch, prepare renewal notices hence dispatch it to tenants.
• Liaise with respective departments to collect new building information, create the record in shared drive, PM system and Ejari portal.
• Executed comprehensive Leasing Documentation and ensured accurate record-keeping in ERP/Oracle systems.
• Processed Ejari agreements and coordinated building access for tenants.
• Negotiated lease renewals and prepared Lease Approval Forms (LAFs) for management.
• Handled financial transactions, including cheque retrieval, re-issuance, and security deposit returns.
• Collaborated with the legal team to prepare case memos and maintain legal records.
• Managed property and maintaining relationships with real estate agents.
• Coordinated with facilities management for tenant repair requests and move-out inspections.
• Keeping accurate lease records and overseeing the unit move-out process.
• Create, upload and monitor lease contract as Direct Debit option on cooperative Bank Portal.
• Organized and maintained client's files to ensure current information on prospective buyers (Building handover).

Customer Service Specialist - Global Village (Season Contract) - Dubai, UAE

(2020-10 - 2021-05)

• In charge of the accuracy of all data kept on the receiving at pavilion, and stock from warehouse.
• Collect payments whether in cash or credit and track transactions on balance sheets and report any discrepancies.
• Managed high-volume customer inquiries regarding billing and services.
• Handled cash and credit transactions, ensuring accurate balance sheet reporting.
• Mediated escalated customer situations to ensure a positive experience.

Administrative & Sales Support - Wonders Infinity Tourism - Dubai, UAE

(2018-01 - 2020-03)

• Generates new leads and provide excellent client service, and help to administrative support for all data entry on daily basis with MS Excel maintains new resourcing client's records in System.
• Answering phone calls or email regarding inquiries, & follow up payment.
• Handling queries from all over in country & GCC region via E-Mails, and Telephone, different social websites.
• Provided administrative support and managed daily data entry into the CRM system.
• Followed up on payments, outstanding invoices, and processed financial documents.
• Coordinated sales leads and managed client inquiries across the GCC region.
• managed daily data entry into the system.

Customer Service Officer - Road and Transport Authority (RTA) - Dubai, UAE

(2016-04 - 2017-12)

• Provided detailed information on NOL card services and managed daily operational tasks.
• Sales activities, Sale promoter and Marketing.
• Provide routine information and support to customers of services; schedule activities.
• Assist and advise customers in the utilization of services & facilities.
• Compiled daily activity reports and handled cash delivery procedures via G4S.

Master of Science (M.Sc.) - Chemistry - University of Karachi