Property Administrator - AL GHURAIR INVESTMENT LLC - Dubai, UAE
(2022-02 - 2025-12)
- Managed a diverse portfolio including malls, residential/commercial buildings, and villas.
- Track new, draft, expiring leases and answer lease related questions and Generate Renewal batch, prepare renewal notices hence dispatch it to tenants.
- Liaise with respective departments to collect new building information, create the record in shared drive, PM system and Ejari portal.
- Executed comprehensive Leasing Documentation and ensured accurate record-keeping in ERP/Oracle systems.
- Processed Ejari agreements and coordinated building access for tenants.
- Negotiated lease renewals and prepared Lease Approval Forms (LAFs) for management.
- Handled financial transactions, including cheque retrieval, re-issuance, and security deposit returns.
- Collaborated with the legal team to prepare case memos and maintain legal records.
- Managed property and maintaining relationships with real estate agents.
- Coordinated with facilities management for tenant repair requests and move-out inspections.
- Keeping accurate lease records and overseeing the unit move-out process.
- Create, upload and monitor lease contract as Direct Debit option on cooperative Bank Portal.
- Organized and maintained client's files to ensure current information on prospective buyers (Building handover).
Customer Service Specialist - Global Village (Season Contract) - Dubai, UAE
(2020-10 - 2021-05)
- In charge of the accuracy of all data kept on the receiving at pavilion, and stock from warehouse.
- Collect payments whether in cash or credit and track transactions on balance sheets and report any discrepancies.
- Managed high-volume customer inquiries regarding billing and services.
- Handled cash and credit transactions, ensuring accurate balance sheet reporting.
- Mediated escalated customer situations to ensure a positive experience.
Administrative & Sales Support - Wonders Infinity Tourism - Dubai, UAE
(2018-01 - 2020-03)
- Generates new leads and provide excellent client service, and help to administrative support for all data entry on daily basis with MS Excel maintains new resourcing client's records in System.
- Answering phone calls or email regarding inquiries, & follow up payment.
- Handling queries from all over in country & GCC region via E-Mails, and Telephone, different social websites.
- Provided administrative support and managed daily data entry into the CRM system.
- Followed up on payments, outstanding invoices, and processed financial documents.
- Coordinated sales leads and managed client inquiries across the GCC region.
- managed daily data entry into the system.
Customer Service Officer - Road and Transport Authority (RTA) - Dubai, UAE
(2016-04 - 2017-12)
- Provided detailed information on NOL card services and managed daily operational tasks.
- Sales activities, Sale promoter and Marketing.
- Provide routine information and support to customers of services; schedule activities.
- Assist and advise customers in the utilization of services & facilities.
- Compiled daily activity reports and handled cash delivery procedures via G4S.
