Tajendar Singh

I am an experienced professional with 11 years of Industry experience in Product and Software Development. I have a keen interest in cutting edge technologies like AI/ML, Conversational Interfaces, Big Data Analytics.

I am currently working with Raena which is Indonesia based Reseller platform. Here I am leading Data, Supply & Opps and Internal Tool vertical for the e-commerce model of Raena.

In my previous organisation I have worked with Mobileum where I led development of Interconnect Analytics and Fraud Detection Solutions for Telecom operators using Big data and Machine Learning. Before Mobileum I was with Iamplus, where I led the development of AI/ML based conversational platform which will enable any enterprise to create their own Alexa like Virtual Assistant.

I have done my MBA from IIM Calcutta and BE in IT from BIT Mesra and am interested in exploring challenging Product opportunities.

Raena Beauty (AVP Product), June 2021 to Present

• Tech Stack: JIRA and Confluence, Scrum Methodology, MERN for App and Web, AWS for Infrastructure, Spinnaker and Kubernetes for Application Management and Application Deployment, Metabase for Data Analytics, Redshift for Data Warehouse
• Built Product and Engineering team from 1 to 50+ across India, Bangladesh and UAE; Heading UAE Office for 15 people
• Developed E-commerce Mobile App and Account Management tool to grow Beauty Products Reseller Revenue by 20x
• Implemented NetSuite ERP for PO Management & Accounting with end-to-end API Integration; eased 100+ PO creation everyday § Ops cost reduced from 25% to 8% of Revenue; Migrated WMS to reduce Warehouse Cost from 8% to 3% of Revenue; Scaled from 1 to 6 Warehouses and Built TMS by integrating FOUR 3PL Partners to reduce Last Mile cost from 17% to 5% of Revenue
• Improved Gross Margin from 2% to 12% by developing checks in Catalog for Price setting and Checkout funnel during Payment
• Developed Brand Platform to Onboard 22 Brands to track Real Time Business with Raena; Scaled 25% Revenue on Brand Promos
• Built Business Dashboards to track Real Time Revenue, Gross Margin, Last Mile Cost, OOS and Demand Forecasting

Mobileum India Pvt Ltd (Product Owner), Mar 2019 to June 2021

• Tech Stack: JIRA and Confluence, Hadoop for Big Data (HDFS, Spark, MapReduce, Hive, Zookeeper, Oozie), Python for ML
• Led development of Interconnect Analytics (IXC) and ML/Big Data Fraud Detection Solutions (VFM) for Telecom Operators
• Executed PoC to get new Projects and closed Quarterly revenue targets of customers leading to revenue generation of $3+ Million § Detected more than 30,000 frauds for customers across IRSF, Wangiri, Simbox and Robocalling everyday using VFM
• Detected 2 Million+ A2P messages out of total 50 Million messages every day from non-paid route using ML based classification, from earlier 10,000 messages detection being done by a rule-based solution for Australian client

Iamplus Electronics Pvt Ltd (Product Manager) May 2017-March 2019

AI/ML based Conversational Platform

• Tech Stack used : JIRA and Confluence, ELK stack for Data, MERN for Web Development, Spinnaker and Kubernetes
• Led development of Machine Learning based Platform from scratch to train & deploy AI conversational chatbots
• Performed competition benchmarking, features/wireframes design, Product roadmap and executed weekly sprints while being SPOC § Presented platform to leading Investors & Clients; validated the unique positioning of Platform
• Successfully designed consumer and T-Mobile Austria enterprise client (Tinka) on the platform and validated the offering

T-Mobile Austria

• Program Manager of Tinka - Text based virtual assistant for Europe’s leading telecom brand; Successfully deployed AI/ML based conversational platform on customer premises to create Tinka use cases on the fly and deploy independently
• Developed real-time and time-based Analytics using the highly customizable and efficient ELK stack
• Developed Annotation portal to tag user queries with correct intent by domain experts; Improved NLU Intent classifier accuracy from 70% to 93% using models created with updated training data

Cube26 Softwares Pvt Ltd (Product Manager), Sep 2015 to May 2017

• Product Owner of 2 Enterprise products (released on 7 Million+ mobile devices) and 2 Consumer products;
• Integrated variety of 3rd party services to solve use-cases, where the user need not switch between apps

Reliance Jio (Product Manager), June 2014 to Sep 2015

• Product Owner of Location based products for Delivery Tracking (Grocery) and Workforce monitoring
• Deployed the products across 7 fulfilment centres and trained 100+ users to enhance operational efficiency

Nokia Siemens Networks (Software Engineer), Jan 2010 to May 2012

• As Software Engineer Led team of 4 employees for 4G LTE SAML; single point of contact with client 6wind 
• BRAVO award for successful validation, automation and scaling of IP Security for Telecom Network Elements

Indian Institute of Management Calcutta (MBA), 2012-2014

Birla Institute of Technology Mesra, Ranchi (BE in Information Technology), 2005-2008