Tala Dana

18 YEARS OF EXPERIENCE

OBJECTIVE To obtain a challenging position in a healthcare facility of repute, where I can manage and supervise all clinical and functional activities to ensure smooth and efficient running of the facility.

SUMMARY OF SKILLS

Interpersonal

 Excellent verbal and written communication skills

 Posses project, product, and team management aptitude

 Proven competency in working with others in a team effort

 Empathetic listener and persuasive speaker

 Team player and work under pressure.

Skills

 Ability to work independently and as a part of a team

 Ability to manage time and priorities effectively to meet deadlines.

 Strong attention to detail and commitment to producing accurate and high quality work.

 Process excellent communication skills, leadership and organization skills.

 Ability to be attuned to the demands and desires of the customers.

WORK EXPERIENCE

November 2019 – Currently Emirates Hospital Clinics

Head of Operations and Business Development Manager

Emirates Hospital Clinics and Emirates SportsMed- Palm Jumeirah

Head of Aesthetic, Dermatology, Cosmetology and Laser Department

 Developing growth strategies and plans

 Reporting on Success and Areas needing improvements

 Increasing patients base

 Identifying Strength and Patients needs

 Designing and implement business strategies to help the clinic meet organization goals

 Managing Staff by assigning and delegating tasks as needed.

 Developing protocols and procedures to improve staff productivity

 Ensuring that all policies and procedures function in accordance to DHA regulations

 Maintain compliance with all skin care policies, procedures, and regulations. Create new policies as needed within the skin care department.

 Assist in recruitment, retention, and performance reviews related to the skin care

Department

 Providing training for cosmetologist and the Laser technicians

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April 2018 – October 2019 Saudi German Hospital-Clinics - Dubai

Business Development and Clinic Operations Manager

 Developed and executed Business and marketing plans to ensure the profit growth and expansion of company products and services.

 Analyzed, and monitored financial, technological and demographic factors so that market opportunities may be capitalized on the effects of competitive activity may be minimized.

 Plan and oversee the organization's advertising and promotion activities

 Reported on successes and areas needing improvements

 Identified business strengths and customer needs

 Prepared marketing activity reports

February 2016- March 2018 Beauty Skin Technology Training center - Dubai

Aesthetic Training manager

 Teach students the practices of skin care, Cosmetology, Aesthetic and body treatments.

 Prepared the students for passing the DHA licensing exam for estheticians or cosmetologists.

 Explained for Facial procedures and Body Treatment (Slimming and body wrapping).

June 2014- January 2016 Emirates Hospitals Wellness & Obesity - Dubai

Business Development and Clinic Operations Manager

Bariatric and General Surgery, Plastic Surgery, Dermatology, Dental Spa, Cosmetology and Laser Procedures, Psychology, Dietitian, Physical Therapy.

 Set up the clinic and ensured the efficient running of the Clinic optimizing customer and doctor experience, driving sales and effectively managing staff  Provided excellent patient care, continuously thriving to exceed patients expectations  Having full control of the clinics diaries ensuring that demand is met by increasing doctor days and changing working patterns in an efficient manner  Maintained high standard by ensuring all company policies are adhered to

 Evaluated and Upgraded all technical skills of specialists involved in service delivery  Ensured Weekly meetings take place with the team to review performance and agree remedial action.  Supported staff with development, and ensuring mandatory training is attended by all staff  Managed client complaints as per complaints procedure.

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April 2011- May 2014 VLCC International – Sheikh zayed Branch

(Wellness Center and Medical Spa) Dubai-UAE

Branch Manager

 Used relevant quality tools and making sure staff understand how to improve the Business

 Worked with Purchasing Staff to establish quality requirement from suppliers.

 Trained and supervising the staff to ensure quality treatments and customer satisfaction.

 Increased profitability by keeping expenses in check yet building on Service Quality

 Evaluated and Upgraded all technical skills of specialists involved in service delivery

 Handled Customer Complaints

 Implemented initiatives in Dermatology, Slimming, Beauty services and products in conjunction with the respective department in charges & Sales Manager to meet growth opportunities.

September 2008- March 2011 Obagi Medical

Al Ain, UAE

Business Development and Clinic operations Manager

 Set up a new clinic In Al Ain and responsible for the overall management of the business operations through the coordinated efforts of the staff

 Field and attempt to resolve concerns or complaints from multiple sources including patients, staff and physicians

 Ensured the payroll labor laws related to regulations and coordinating the payroll functions to ensure that internal controls have been established.

 Monitored standard of service continuously in line with HAAD requirements.

 Recruit qualified staff and physicians and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.

 Supervised and managing the daily activities of the staff

 Responsible for induction and training programs of all new hires.

October 2006 – July 2008 Cosmesurge Medical center Dubai- UAE

Cosmetologist and Laser technician

 Analyzed patient's skin, performing services such as Pigmentation Treatment, Acne Treatment, Anti- Aging Treatment, Eye Treatment, Chemical peel, Green Peel, Microdermabrassion, Deep cleansing, Light therapy, collagen treatment, lifting face treatment, eye lifting treatment, IPL skin rejuvenation , Mesotherapy , LPG cellulite Treatment , Proslimet Slimming Treatment, IPL Ellipse Hair removal

Bachelors in Business administration