Tamal Roy

Successfully managing complex IT Infrastructure Processes and technical Helpdesks (L1 & L2) for 16+ years. Expert at gathering and analyzing facts, defining problems, drawing conclusions and suggesting solutions in the field of various IT Projects, Helpdesk Management, IOT Projects, Fintech solutions, IT Audits, Managed Wi-Fi Services, IP TV, MS Azure / G-Cloud Applications, O365/M365 based e-mail server management, CRM management. Capable of handling complex IT Process Transitions and Process improvement activities to ensure savings & growth in revenues of the Organisation & its customers.

• Managing a large customer base
• Customer Helpdesk management
• MS Azure & G suite management
• ServiceNow, ZenDesk, FreshDesk management
• IT Audits (ISO 27001)
• M365 & O365
• IT Vulnerability management
• IoT Projects
• Creation of RFP/RFI/Tenderder docs
• Digital Marketing & Signage
• Managed Wi-Fi
• IT Procurement
• Training & Recruitment
• Knowledge of GDPR
• Stand up to execs as needed
• Motivator & Decisive at work
• Time-bound service-focused

I am Masters in Computer Science from Manipal University, India, and have the following certifications related to my job role;

1. ISO 27001: 2013 LA
2. CEH V3
3. ITIL V3
4. Prince 2 Practitioner