Tasneem Salah

Bilingual (Arabic/English) customer service professional with over four years of experience working directly with clients and patients across the UAE and Sudan. Known for staying composed under pressure, communicating clearly in two languages, and leaving people with a genuinely positive impression — whether resolving a complaint, explaining a service, or managing a complex enquiry.

Background spans both healthcare and commercial sectors, giving a natural ability to adapt tone and approach to whoever is on the other end of the call or counter. Available immediately on own UAE visa.

Customer Service & Sales Coordinator at Red Line Cargo Clearing LLC (2024-01 – Present)

First point of contact for incoming and outbound client calls, managing CRM database and client relationships in a KPI-measured environment.

• First point of contact for incoming and outbound client calls — handling enquiries, resolving issues, and following up to ensure every client interaction was closed properly.
• Managed a live CRM database to track client history, preferences, and outstanding queries, enabling personalised and timely follow-ups.
• Explained service options, pricing, and timelines clearly to clients with varying levels of familiarity, adapting communication style accordingly.
• Handled objections and complaints professionally, de-escalating difficult conversations and finding solutions that worked for both the client and the business.
• Consistently met monthly performance targets in a KPI-measured environment, with strong results on call quality, client satisfaction, and conversion.
• Sent detailed follow-up emails and maintained written correspondence to a professional standard across Arabic and English-speaking clients.

Patient Relations & Administration Officer at Al Nada Hospital (2021-01 – 2022-06)

Main contact for patients navigating billing, payment plans, and treatment cost queries in a high-stakes clinical environment.

• Served as the main contact for patients navigating billing, payment plans, and treatment cost queries — often during stressful or sensitive moments.
• Built trust quickly with patients and their families by communicating with empathy, patience, and clarity in a high-stakes clinical environment.
• Coordinated between departments to resolve patient concerns smoothly, ensuring no one was passed from pillar to post without a clear answer.
• Maintained confidential patient records with accuracy and discretion, in line with strict compliance standards.
• Managed high volumes of daily patient interactions without compromising the quality of each experience.

Customer Service Representative at Healthcare Sector (2019-01 – 2021-12)

Handled patient enquiries in person and over the phone, covering services, appointments, and general information requests.

• Handled a wide range of patient enquiries in person and over the phone, covering services, appointments, and general information requests.
• Developed strong active listening skills through daily interaction with patients from diverse backgrounds and levels of health literacy.
• Maintained professionalism and warmth in all interactions, contributing to a positive environment for both patients and colleagues.

Bachelor's Degree in Hospital Management – Taif University (2020-01)