Tope Ola

To attain professional excellence in my chosen career with hard work, dedication and good team spirit.

Dealer Advisor - Simply Car Buyers - Alquoz, Dubai, United Arab Emirate

(2022-04)

• Ensuring the bidding activity is more than 95%
• Building relationships with dealers by providing the highest quality customer service in the industry
• Achieving monthly sales targets and margins
• Ensuring all dealers are active on the platform
• Ensuring to engage with dealers in the auction
• Negotiating well and ensuring to achieve the highest margins for the company
• Updating the system on time
• Meeting all dealers monthly to build a strong relationship
• Designing dealer segregation
• Maintaining a log of dealer visits and dealer feedback
• Effectively managing and marketing assigning dealer relationships to achieve all quality, pricing, and volume objectives

Front Office Concierge - address beach resort (EMAAR) - J. B. R, Marina, Dubai, U. A. E

(2020-02 - 2022-02)

• Greet customers
• Managed guest complaints
• Took messages
• Managed mail, luggage and deliveries
• Performed basic reception duties
• Ran errands to assist guests
• Arranged transportation and excursions upon visit and depart request
• Provided information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Communicated directly with guests, in person or by telephone
• Provided area maps, brochures and other literature
• Arranged tickets, bookings, appointments and reservations for guests

Motor Claim - United Insurance Company - Khartoum, Sudan

(2018-06 - 2019-12)

• Accessed customer accounts and policy schedules
• Provided customers with detailed information about policies and products
• Answered incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Handled complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Bsc Degree - American University in London (2012-04)