Usman Ahmad

1. I am passionate about creating great dining experiences and excel in training and managing teams to deliver excellent customer service. Several years of experience as a Restaurant Manager have allowed me to develop a broad skill set, from excellent customer service and people management skills to strong budgeting, business development, and marketing skills.

Food & beverage supervisor

Shawarma Vibes

Abu Dhabi, UAE March 2021 – Present

 Ensuring the highest standards of food and beverage service.

 Keeping control of food and labor costs.

 Ensuring Health & Safety and also hygiene procedures & standards are maintained.

 Responsible for training & developing restaurant staff.

 Dealing with and resolving customer complaints.

 Maximizing all business opportunities to drive sales.

 Communicating with the staff to ensure efficient food service.

 Liaising with the Head Chef to discuss and develop the menu.

 Overseeing client bookings & reservations.

 Organizing the daily and weekly rotes for the staff.

 Purchasing and negotiating best prices with trade suppliers.

Catering Manager

Donuts Time

Ajman, UAE

March 2020– March 2021

 Planning menus in consultation with chefs

 Ordering supplies.

 Organizing staff rotes.

 Ensuring that health and safety regulations are strictly observed, and archived.

 Monitoring the quality of the product and service provided

 Keeping to budgets and maintaining financial records.

Cafe Cashier

Silver Spoon

Gujrat, Pakistan

February 2017– February 2019

 Take customer orders at the counter.

 Receive payments and manage credit card and cash operations.

 Make reservations for customers and receive food checks from waiters or customers.  Appeal to impatient customers, especially during rush hours.

Matriculation

IMCB F/10-3

Islamabad, Pakistan

January 2010 – January 2012