Vincent Abendan

My name is Vincent Abendan, 36 years old, residing at Al Baraha Dubai, experienced Customer Service representative/ Assistant Medical Laboratory staff at CPS Clinical Pathology Services at Umm Suquim Dubai.

As a customer Service Representative, I have handled various customer support and delivering customer service to the best standard and simultaneously help keep high positive feedback from the customer.

During over 2 years in the customer Service industry I have become a proficient user of Microsoft office applications,Cloudme POS, plus grew skills in providing support via telephone, email and chat.

CPS CLINICAL PATHOLOGY SERVICES LLC Medical Laboratory Assistant | November 2020 – Up to the Present

 Greeting and escorting of patients to the exam room.

 Assisting with receiving , identifying , accessioning , processing and transporting specimen

 Preparing patients for an examination.

 Keep work area safe, aseptic and organize manner

 Fulfill clerical duties which may include but are not limit to answering phones, data entry and filing

 Maintain equipment and perform materials management duties such as keeping supply inventories at optimum levels and transporting specimen, equipment and supplies.

 Receiving visitors and answering inquiries.

 Obtaining medical history of patient

 Answering incoming and doing outbound calls

 Incoming and outbound emails inquires

 Encoding customers data

 Checking insurance coverage and policies

 Document processing and bills release to customers

 Scheduling appointments for lab work, surgeries, and other medical consultations

 Transcribing doctor's recommendations or medical records

 Arranging hospital admission or transfers for patients

Medical Coding Management Professional Diploma Filipino Academy Al Rigga, Diera UAE January 8, 2021 to April 23, 2021

Caregiving ASIAN COLLEGE OF TECHNOLOGY Cebu, Philippines