Wael Labib

Results-driven Healthcare Strategy & Transformation Leader with over 14 years of operational, informatics, and strategic management experience across the UAE and US healthcare ecosystems. Holds an MBA and an ASHP Leadership Academy Diploma (DPLA), bridging executive vision with rigorous performance execution. Collaborates directly with Executive Leadership and Executive Directors to establish organizational KPI frameworks, lead cross-functional transformation projects, and deliver strategic roadmaps.

Expert in managing complex pharmacy software systems (33+ applications), executive decision papers, performance gap analyses, policy governance, and cost-optimization programs within premier health institutions. Recognized with 2 Best Preceptor awards and 1 Excellence award.

Lead Healthcare Transformation & Informatics Strategy at Cleveland Clinic Abu Dhabi (2016-05 – Present)

Lead Automation & Informatics Pharmacist

• Executive KPI & Performance Governance: Establish, monitor, and optimize departmental and enterprise KPI performance frameworks, ensuring alignment with organizational strategic growth targets.
• Strategic Project Delivery: Direct high-priority transformation projects from initiation through execution, establishing actionable implementation roadmaps, target metrics, dependency management, and resource plans.
• Executive Decision Support & Reporting: Author weekly and monthly analytical decision papers, briefing notes, and executive dashboards for the Executive Director and senior leadership to drive data-backed operational and policy decisions.
• Technology & Integration Governance: Govern technology integration strategy across 33 enterprise application platforms and equipment systems, maintaining strict compliance with healthcare regulatory standards and operational continuity requirements.
• Regulatory & Standards Compliance: Ensure all systems are aligned with current and most up-to-date regulatory and international standards.
• Organizational Change Management: Co-Chair the Change Management Committee, overseeing risk assessments, policy framework reviews, and multi-departmental coordination for all enterprise workflow changes.
• Executive Leadership Continuity: Serve as Acting Manager during Senior Manager absences, maintaining leadership oversight, operational decision-making authority, and high-level stakeholder engagement.
• Quality & Safety Improvement: Lead workflow optimization (PI) projects related to medication barcoding (BCMA), build, dispensing, delivery, and storage.
• System Security: Maintain and review user security matrix across all pharmacy applications.

Lead Operations & Clinical Supervisor at Cleveland Clinic Abu Dhabi (2014-08 – 2016-05)

Lead Inpatient Pharmacist

• Operations Management: Managed day-to-day operations, service delivery standards, and workforce planning across inpatient clinical services, including leading pharmacists and technicians.
• Workforce Leadership: Responsible for pharmacist scheduling.
• Performance Improvement: Led PI workflow optimization projects focused on barcoding accuracy, dispensing efficiency, delivery, and patient safety metrics.
• Policy & Governance: Authored policies regarding medication storage.
• Crisis Governance: Represented pharmacy operations on Emergency Management and Emergency Response Committees, ensuring organizational protocol readiness.

Lead Operations Supervisor / Strategic Decentralization Lead at Lahey Hospital & Medical Center (2012-12 – 2014-05)

Lead Pharmacist / Supervisor

• Strategic Decentralization: Led the major organizational decentralization process for pharmacy services, designing new resource allocation models and making necessary staffing changes to expand operational capacity.
• Workforce Leadership: Supervised central workflows, managed staff pharmacist scheduling for 41 pharmacists, and performed end-of-year employee performance appraisals for 17 pharmacists and technicians.
• Training & Mentorship: Trained new department employees on the evening shift.
• Compliance & Audit: Answered management/policy questions and compared all controlled medication activities and discrepancies for the evening shift.
• Quality & Safety Governance: Served on the weekend Administrator On-Call rotation. Member of the Code Blue and Medication Safety Committees. Led departmental quality improvement activities and established standard operational policies.

Staff Pharmacist at Lahey Hospital & Medical Center (2010-11 – 2012-12)

• Provided clinical verification, dispensing, and standard pharmacy operations in a high-volume hospital setting.

Pharmacy Intern at Lahey Hospital & Medical Center (2009-05 – 2010-11)

• Supported pharmacy staff in daily clinical operations, medication distribution, and administrative tasks under supervision.

Medical Representative at Janssen-Cilag (2007-04 – 2008-09)

• Managed key healthcare provider partnerships and executed market outreach initiatives in alignment with regional business priorities.

Diploma in Pharmacy Leadership in Pharmacy Leadership – ASHP Leadership Academy (2016-06 – 2017-06)

Master of Business Administration in Business Administration – University of Phoenix (2010-12 – 2012-12)

Bachelor of Science in Pharmacy – University of Jordan (2002-09 – 2007-02)