Lead Healthcare Transformation & Informatics Strategy at Cleveland Clinic Abu Dhabi (2016-05 – Present)
Lead Automation & Informatics Pharmacist
- Executive KPI & Performance Governance: Establish, monitor, and optimize departmental and enterprise KPI performance frameworks, ensuring alignment with organizational strategic growth targets.
- Strategic Project Delivery: Direct high-priority transformation projects from initiation through execution, establishing actionable implementation roadmaps, target metrics, dependency management, and resource plans.
- Executive Decision Support & Reporting: Author weekly and monthly analytical decision papers, briefing notes, and executive dashboards for the Executive Director and senior leadership to drive data-backed operational and policy decisions.
- Technology & Integration Governance: Govern technology integration strategy across 33 enterprise application platforms and equipment systems, maintaining strict compliance with healthcare regulatory standards and operational continuity requirements.
- Regulatory & Standards Compliance: Ensure all systems are aligned with current and most up-to-date regulatory and international standards.
- Organizational Change Management: Co-Chair the Change Management Committee, overseeing risk assessments, policy framework reviews, and multi-departmental coordination for all enterprise workflow changes.
- Executive Leadership Continuity: Serve as Acting Manager during Senior Manager absences, maintaining leadership oversight, operational decision-making authority, and high-level stakeholder engagement.
- Quality & Safety Improvement: Lead workflow optimization (PI) projects related to medication barcoding (BCMA), build, dispensing, delivery, and storage.
- System Security: Maintain and review user security matrix across all pharmacy applications.
Lead Operations & Clinical Supervisor at Cleveland Clinic Abu Dhabi (2014-08 – 2016-05)
Lead Inpatient Pharmacist
- Operations Management: Managed day-to-day operations, service delivery standards, and workforce planning across inpatient clinical services, including leading pharmacists and technicians.
- Workforce Leadership: Responsible for pharmacist scheduling.
- Performance Improvement: Led PI workflow optimization projects focused on barcoding accuracy, dispensing efficiency, delivery, and patient safety metrics.
- Policy & Governance: Authored policies regarding medication storage.
- Crisis Governance: Represented pharmacy operations on Emergency Management and Emergency Response Committees, ensuring organizational protocol readiness.
Lead Operations Supervisor / Strategic Decentralization Lead at Lahey Hospital & Medical Center (2012-12 – 2014-05)
Lead Pharmacist / Supervisor
- Strategic Decentralization: Led the major organizational decentralization process for pharmacy services, designing new resource allocation models and making necessary staffing changes to expand operational capacity.
- Workforce Leadership: Supervised central workflows, managed staff pharmacist scheduling for 41 pharmacists, and performed end-of-year employee performance appraisals for 17 pharmacists and technicians.
- Training & Mentorship: Trained new department employees on the evening shift.
- Compliance & Audit: Answered management/policy questions and compared all controlled medication activities and discrepancies for the evening shift.
- Quality & Safety Governance: Served on the weekend Administrator On-Call rotation. Member of the Code Blue and Medication Safety Committees. Led departmental quality improvement activities and established standard operational policies.
Staff Pharmacist at Lahey Hospital & Medical Center (2010-11 – 2012-12)
- Provided clinical verification, dispensing, and standard pharmacy operations in a high-volume hospital setting.
Pharmacy Intern at Lahey Hospital & Medical Center (2009-05 – 2010-11)
- Supported pharmacy staff in daily clinical operations, medication distribution, and administrative tasks under supervision.
Medical Representative at Janssen-Cilag (2007-04 – 2008-09)
- Managed key healthcare provider partnerships and executed market outreach initiatives in alignment with regional business priorities.
