Wael Lamee

Results-driven Operations and Administration Manager with over 20 years of experience in retail operations, hospitality management, customer service, government service centers, and administrative coordination across the UAE and Egypt. Proven expertise in operational efficiency, team leadership, vendor management, customer satisfaction, inventory control, workflow optimization, and cost reduction. Strong ability to manage daily operations, improve service quality, streamline workflows, and support high-volume business environments.

Technical & Administrative Support Lead at Rawafed Alaamal Government Transactions Center LLC (2023-07 – Present)

• Manage daily administrative and operational activities to ensure smooth workflow and service delivery.
• Coordinate technical support and maintenance activities, improving operational response efficiency.
• Supervise office inventory, equipment, and supply management to prevent operational interruptions.
• Coordinate with vendors and external suppliers to maintain cost-effective operational solutions.
• Handle confidential documents and maintain accurate records and documentation systems.
• Support compliance procedures and operational continuity in a high-volume service environment.
• Assist customers with service inquiries while maintaining high customer satisfaction standards.
• Monitor operational processes and recommend workflow improvements.

General Manager / Restaurant Manager at Benayouti Al Agamy Restaurant (2006 – 2023)

• Directed daily business operations including administration, staffing, procurement, customer service, and operational execution.
• Managed recruitment, onboarding, scheduling, and performance evaluations for operational staff.
• Reduced operational costs through supplier negotiations and purchasing optimization.
• Improved customer satisfaction through service quality enhancements and staff training.
• Managed inventory control, supplier coordination, and operational reporting.
• Ensured compliance with health, safety, and operational standards.
• Supervised multicultural teams in fast-paced customer-facing environments.
• Handled operational problem-solving and maintained efficient workflow management.

Bachelor's Degree in Tourism & Hotel Management – British Academy