Wafa Aden

Administrative & Operations Coordinator with 14+ years of experience in UAE government and regulated corporate sectors, including the Central Bank of the UAE and the UAE Insurance Authority. Skilled in office administration, workflow coordination, regulatory documentation, records management, and executive support. Strong ability to optimize processes, manage confidential documentation, and support senior leadership across multiple departments.

Proven track record in improving documentation systems, enhancing operational efficiency, and ensuring compliance with government standards.

Administrative & Operations Coordinator at Central Bank of the UAE (2022-01 – 2023-12)

Managed daily administrative operations and supported senior leadership across multiple departments

• Managed daily administrative operations including executive calendars, meetings, and travel arrangements
• Oversaw facilities management and conducted compliance inspections
• Coordinated procurement, vendor communication, and inventory control
• Improved documentation workflows and internal communication processes
• Maintained confidential documents and executive correspondence
• Prepared agendas, minutes, and follow-up reports for senior leadership
• Managed document control systems for sensitive financial and operational records
• Supported project coordination and cross-department initiatives

Administrative Support Officer at UAE Insurance Authority (2015-06 – 2021-12)

Processed regulatory licensing applications and managed compliance documentation

• Processed regulatory licensing applications and compliance documentation
• Responded to public and stakeholder inquiries
• Coordinated with legal and compliance departments
• Maintained digital and physical records systems
• Prepared reports, regulatory updates, and licensing summaries
• Organized training programs and official meetings
• Verified documentation and eligibility requirements
• Improved filing and documentation procedures

Administrative Records Support at Mawaqif (2012-07 – 2013-03)

Maintained audit documentation and records management systems

• Maintained audit documentation and records management systems
• Supported internal and external audit teams
• Performed data entry, verification, and database management
• Coordinated audit schedules and logistics
• Prepared audit summary reports
• Organized confidential audit files and compliance documentation

Administrative Support at Statistics Centre Abu Dhabi (2008-07 – 2011-11)

Provided administrative support across multiple departments

• Provided administrative support across multiple departments
• Managed executive calendars, correspondence, and travel coordination
• Maintained document control systems and filing structures
• Coordinated procurement of office supplies and equipment
• Assisted in preparing government reports and presentations

Bachelor in Computer Science – University of the People (2025)

Secondary School Certificate