Wazeem Ahamed

Store Manager - Miniso General Trading LLC - Dubai, UAE

(2020-08)

Directly managing a high-performing team of 15 staff members, overseeing recruitment, training, and performance evaluations to maintain operational excellence.
Achieved a 45% year-over-year revenue growth by designing and executing data-driven sales strategies and optimizing store layouts.
Oversaw comprehensive inventory management for stock valued at 7M AED, utilizing ERP systems to ensure seamless stock flow and replenishment.
Attained a 97% inventory accuracy rate during the most recent audit through the implementation of robust loss prevention and stock control measures.
Built and maintained strategic partnerships with major e-commerce platforms including Talabat, Amazon, and Now Now to diversify revenue streams.
Managed full-scale financial operations, including budget preparation, cash management, and detailed sales reporting to ensure transparency and accountability.

Assistant Store Manager - Miniso General Trading LLC - Dubai, UAE

(2019-04 - 2020-08)

Partnered with the Retail Store Manager to execute strategic plans that increased foot traffic by 20% and boosted overall sales performance through targeted promotions.
Managed inventory operations for a high-volume outlet, coordinating with suppliers to maintain optimal stock levels and reduce inventory shortages by 15%.
Designed and delivered comprehensive training programs for a team of 10+ new hires, focusing on sales techniques and operational standards to ensure service excellence.
Analyzed retail performance reports and revenue trends to identify underperforming categories and implement corrective actions that improved profitability.
Directed daily customer service and sales operations, ensuring 100% adherence to company policies and quality standards during high-traffic periods.
Resolved complex customer complaints and issues, maintaining a high customer satisfaction rating and reinforcing brand loyalty.

Sales Assistant - Miniso General Trading LLC - Dubai, UAE

(2018-04 - 2019-04)

Delivered outstanding customer service by warmly greeting shoppers, understanding their needs, and offering tailored assistance to ensure a positive and engaging shopping experience.
Conducted detailed product demonstrations to highlight features, functionality, and benefits, effectively influencing purchasing decisions and driving sales growth.
Monitored the sales floor for inventory accuracy, replenished stock to maintain a well-organized display, and collaborated with the team to ensure smooth store operations.
Managed merchandise returns and exchanges with professionalism, ensuring compliance with store policies and resolving any issues to maintain customer trust and satisfaction.
Addressed and resolved customer complaints efficiently by providing thoughtful solutions, accurate guidance, and relevant product information, enhancing the overall customer experience.

Senior Sales Executive - Royal Paint House - Sri Lanka

(2014-06 - 2018-01)

Led a sales team of 8 junior executives, providing consistent coaching and motivation to exceed monthly sales targets by an average of 15%.
Conducted detailed multi-store reviews of sales and purchasing data to optimize stock allocation and identify emerging market trends.
Collaborated with senior leadership on purchasing strategies, ensuring inventory alignment with regional market demands and company objectives.
Managed employee records and HR administration for the branch, ensuring full compliance with company standards and labor regulations.
Recognized as "Best Trainee Employee" on three separate occasions for exceptional dedication to operational efficiency and sales performance.

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