Store Manager - Miniso General Trading LLC - Dubai, UAE
(2020-08)
- Directly managing a high-performing team of 15 staff members, overseeing recruitment, training, and performance evaluations to maintain operational excellence.
- Achieved a 45% year-over-year revenue growth by designing and executing data-driven sales strategies and optimizing store layouts.
- Oversaw comprehensive inventory management for stock valued at 7M AED, utilizing ERP systems to ensure seamless stock flow and replenishment.
- Attained a 97% inventory accuracy rate during the most recent audit through the implementation of robust loss prevention and stock control measures.
- Built and maintained strategic partnerships with major e-commerce platforms including Talabat, Amazon, and Now Now to diversify revenue streams.
- Managed full-scale financial operations, including budget preparation, cash management, and detailed sales reporting to ensure transparency and accountability.
Assistant Store Manager - Miniso General Trading LLC - Dubai, UAE
(2019-04 - 2020-08)
- Partnered with the Retail Store Manager to execute strategic plans that increased foot traffic by 20% and boosted overall sales performance through targeted promotions.
- Managed inventory operations for a high-volume outlet, coordinating with suppliers to maintain optimal stock levels and reduce inventory shortages by 15%.
- Designed and delivered comprehensive training programs for a team of 10+ new hires, focusing on sales techniques and operational standards to ensure service excellence.
- Analyzed retail performance reports and revenue trends to identify underperforming categories and implement corrective actions that improved profitability.
- Directed daily customer service and sales operations, ensuring 100% adherence to company policies and quality standards during high-traffic periods.
- Resolved complex customer complaints and issues, maintaining a high customer satisfaction rating and reinforcing brand loyalty.
Sales Assistant - Miniso General Trading LLC - Dubai, UAE
(2018-04 - 2019-04)
- Delivered outstanding customer service by warmly greeting shoppers, understanding their needs, and offering tailored assistance to ensure a positive and engaging shopping experience.
- Conducted detailed product demonstrations to highlight features, functionality, and benefits, effectively influencing purchasing decisions and driving sales growth.
- Monitored the sales floor for inventory accuracy, replenished stock to maintain a well-organized display, and collaborated with the team to ensure smooth store operations.
- Managed merchandise returns and exchanges with professionalism, ensuring compliance with store policies and resolving any issues to maintain customer trust and satisfaction.
- Addressed and resolved customer complaints efficiently by providing thoughtful solutions, accurate guidance, and relevant product information, enhancing the overall customer experience.
Senior Sales Executive - Royal Paint House - Sri Lanka
(2014-06 - 2018-01)
- Led a sales team of 8 junior executives, providing consistent coaching and motivation to exceed monthly sales targets by an average of 15%.
- Conducted detailed multi-store reviews of sales and purchasing data to optimize stock allocation and identify emerging market trends.
- Collaborated with senior leadership on purchasing strategies, ensuring inventory alignment with regional market demands and company objectives.
- Managed employee records and HR administration for the branch, ensuring full compliance with company standards and labor regulations.
- Recognized as "Best Trainee Employee" on three separate occasions for exceptional dedication to operational efficiency and sales performance.
