Wesam Aljamous

Customer-focused hospitality professional with 5+ years of experience in luxury hotels and fine dining. Specialized in guest experience excellence, upselling strategies, and high-volume service operations. Proven track record of achieving top sales performance and positive guest feedback.

Waiter | Fine Dining Service Specialist at Jumeirah Beach Hotel (2025-01 – Present)

• Delivered exceptional 5-star service to 50+ guests per shift in a luxury environment.
• Achieved Top Seller performance for 3 consecutive months through effective upselling strategies.
• Received positive guest feedback and TripAdvisor reviews highlighting service excellence.
• Increased revenue by recommending high-value menu items and promotions.
• Maintained strict adherence to hygiene, safety, and service standards.

Head Waiter at Al Jaddaf Rotana (2024-07 – 2024-12)

• Supervised daily operations and ensured smooth service flow during peak hours.
• Led team performance and maintained high guest satisfaction levels.
• Managed POS, billing accuracy, and cash handling procedures.
• Handled guest complaints and resolved issues professionally.

Head Waiter at YARA Restaurant (2023-01 – 2024-06)

• Managed restaurant floor operations and service standards.
• Trained new staff and improved team efficiency.
• Coordinated service during high-volume shifts ensuring order accuracy.

Waiter at Zaher Al Karaz (2022-03 – 2022-12)

• Served 40+ guests per shift in a fast-paced environment.
• Managed cashier duties and closing procedures.
• Maintained cleanliness and service quality standards.

Waiter at Damascus Gate (2021-01 – 2022-02)

• Delivered quality dining service and ensured guest satisfaction.
• Assisted guests with menu selection and special requests.
• Prepared tables and maintained service readiness.

Secondary School Certificate – Daraa, Syria