Yasira Kasim

I am confident I can make a significant impact in this role

• Overview of IT support roles in a school environment. 
• Printer Management:
  • Installation and configuration of USB and network printers Troubleshooting printer issues Toner replacement procedures.
• User Permissions and Access:
  • Managing file and printer permissions Creating and applying group policies in Active Directory.
• User Profile and Device Management.
  • Solving login profile issues for users and staff Setting up devices for training sessions Frequently checking for system updates.
• Inventory Management:
  • Preparing store inventory reports Annual IT inventory preparation Reporting damaged or non-functional devices.
• Collaboration and Communication:
  • Coordinating with the IT team Supporting bus camera systems and DVRs
• Administrative Tasks:
  • Creating login credentials and shared folders Managing Microsoft Email Licenses Configuring scanners and printers for different purposes.
• Problem-Solving and Support:
  • Attending and responding to emails
  •  Asking targeted questions to understand problems
  •  Providing prompt support and escalating issues when necessary 
  • Training junior staff Prioritizing and managing issues efficiently

Bachelor of Technology(IT)

CCNA

MCSE