Zahraa Mar

Dedicated and adaptable professional with diverse experience in customer service, sales, and early childhood education. Proven ability to support learning environments, deliver exceptional customer experiences, and contribute to team goals across retail and academic settings. Seeking to leverage strong interpersonal skills, multitasking abilities, and a commitment to excellence in a dynamic organization that values growth and service quality.

Sales Associate / Receptionist - Nayal Style, Forsan Mall Branch - UAE

(2025-02)

• Assisting customers with product selection, inquiries, and purchases to ensure a positive shopping experience
• Maintaining merchandise displays and store cleanliness in alignment with brand standards
• Processing transactions accurately using POS systems, including cash and electronic payments
• Monitoring inventory levels and coordinating with the stock team to ensure product availability
• Supporting promotional campaigns and upselling techniques to meet daily and monthly sales targets

Shadow Teacher - Elite Private School - UAE

(2024-12 - 2025-01)

• Supported a student with special educational needs by providing individualized academic and behavioral assistance within the classroom environment.
• Collaborated with classroom teachers to adapt lesson plans and materials for individual learning needs
• Monitored student progress and documented performance to support development and parent communication
• Assisted in implementing individualized education plans (IEPs) in alignment with school and support team goals.

Customer Service Representative - Evaflower Shop, Burjeel Hospital - UAE

(2024-04 - 2024-12)

• Handled customer inquiries and processed orders for floral arrangements and gifts in person and by phone.
• Maintained accurate transaction records and managed cash and POS system operations.
• Coordinated with the floral design team to ensure timely preparation and delivery of customized orders.
• Resolved customer issues promptly to ensure satisfaction and repeat business.
• Assisted in inventory tracking and restocking to maintain product availability and store presentation.

Receptionist - Syriatel - Aleppo, Syria

(2022-05 - 2024-01)

• Greeted and directed all visitors, ensuring smooth front-desk operations daily
• Guided customers through office procedures and directed them to relevant services
• Responded to inquiries and resolved complaints via phone and email channels
• Scheduled meetings and maintained calendars for staff and management teams

Kindergarten Teacher - Al Kamal Kindergarten - UAE

(2021-02 - 2022-01)

• Planned and delivered age-appropriate lessons to support early childhood development in literacy, numeracy, and social skills.
• Created a safe and engaging classroom environment to promote active learning and positive behavior.
• Monitored individual progress and provided feedback to parents through regular reports and meetings.
• Organized educational activities, play sessions, and group projects to encourage creativity and collaboration.

Bachelor of Science - Physics - University of Aleppo (2021)

High School Certificate - Al-Shuhada Al-Muhaddatha Secondary School for Girls (2002)