Zeyad Salah

Proficient IT Specialist with strong experience in computer hardware and software maintenance, specializing in PCs, laptops, and workstations. Skilled in network setup, maintenance, and the installation of security camera systems. Adept at optimizing network performance and configuring devices for maximum efficiency. Knowledgeable in the latest technologies and software, capable of delivering effective solutions to meet customer needs.

Committed to excellence in providing maintenance, technical support, and troubleshooting services to ensure smooth IT operations.

Oct 2024 – Mar 2025

Cairo, Egypt

REDCON Construction – IT Specialist (Hardware & CCTV Support)

Provided hands-on hardware support in a construction site environment, focusing on the installation, maintenance, and repair of CCTV systems and IT devices used by on-site staff.

• Installed and maintained CCTV cameras and DVR systems across the construction site to ensure. Continuous security monitoring.
• Diagnosed and repaired hardware issues in CCTV units, power supplies,

and related equipment.

• Set up and maintained essential IT hardware (PCs, printers, routers) in on-site caravans for civil engineers, including the configuration of basic

LAN networks to enable file sharing, printing, and internet access.S K I L L S

• Hardware Maintenance &

Troubleshooting

• VMware & Virtualization
• CCTV & Security Camera

Systems

• Network Configuration &

Wireless Setup

• Software Installation & Fault

Diagnosis

• IT Infrastructure Management
• Anti-Virus Software

Installation & Security

• Customer Service &

Communication

• Problem Solving & Technical

Support

• IT Service Management

Aug 2023 – Aug 2024

Cairo, Egypt

Arafa Group - IT Specialist (End User Support Specialist)

Dedicated IT Specialist with 1 year of experience providing technical support, troubleshooting hardware and software issues, and ensuring system efficiency.

• Diagnosed and resolved daily hardware and software issues for over 30 users, including problems with PCs, printers, email, and internal applications.
• Used remote support tools and ticketing systems to log, track, and follow up on user requests ensuring issues were solved efficiently and documented properly.
• Developed strong communication skills by guiding non-technical users through basic troubleshooting steps and explaining solutions in a clear, friendly way.

Modern University for technology and information – MTI

Jul 2023

FACULTY OF COMPUTERS AND

ARTIFICIAL INTELLIGENCE | Bachelor of

Computer science class of 2019-2023, with a GPA of 'Good