Kuanzambi Daniel
Network Engineer | HelpDesk | Technical Support
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Sobre
Telecommunications Engineer with hands-on experience gained through a Trainee program in the banking sector.
Experience in network administration, IT audit, and technical support/Help Desk. Seeking opportunities to deliver value through acquired technical expertise, embrace new challenges as a driver for learning, and grow professionally.
Experiência
IT Trainee (Technology & Operations) at Bank Millennium Atlântico (2025-02 – Present)
IT Trainee in Technology & Operations supporting daily IT infrastructure operations
- Supported daily operations of IT infrastructure ensuring system availability and performance
- Performed troubleshooting and root cause analysis of network and system failure
- Monitored critical systems using Zabbix, PRTG, Dynatrace, and Grafana
- Administered virtualized environments (VMware ESXi, Windows Server: AD, DNS, DHCP)
- Executed backup and recovery processes to ensure business continuity
- Documented infrastructure and operational procedures
- Provided on-site and remote technical support to end users
- Diagnosed and resolved hardware, software, and connectivity issues
- Supported network connectivity (LAN, Wi-Fi, TCP/IP, DNS, DHCP)
- Assisted in maintaining operational efficiency across departments
- Supported IT audits aligned with ISO 27001, NIST, CIS, ITIL and COBIT
- Evaluated access controls and system compliance
- Contributed to audit reporting and process improvement recommendations
Formação
Bachelor's Degree in Telecommunications Engineering – Catholic University of Angola (UCAN) (2018 – 2024)
Information Technology Technician in Information Technology – Alda Lara Polytechnic Secondary Institute (IMPAL) (2013 – 2016)
