Compliance Coordinator - BLACKHAWK NETWORK
(2021-06 - 2026-01)
- Conducted KYB reviews and due diligence processes for business customers.
- Reviewed and verified corporate documentation, ownership structures, and business information.
- Assessed compliance risks and escalated high-risk cases when necessary.
- Managed multiple compliance cases simultaneously while meeting strict deadlines.
- Developed dashboards and operational reports using Excel and Smartsheet.
- Prioritized workloads and assigned tasks based on business needs and due dates.
- Collaborated with internal teams to resolve compliance-related issues and improve operational efficiency.
Lead Case Analyst - BLACKHAWK NETWORK
(2020-01 - 2021-06)
- Led and supported a team of analysts.
- Assigned workloads and monitored performance metrics.
- Reviewed escalated cases and ensured quality standards were met.
- Provided guidance, coaching, and operational support to team members.
Dispute Analyst - BLACKHAWK NETWORK
(2020-01 - 2020-12)
- Investigated customer disputes and account-related issues.
- Reviewed supporting documentation and determined case outcomes.
Back Office Specialist - BLACKHAWK NETWORK
(2019-01 - 2020-12)
- Managed documentation review, account maintenance, reporting, and operational support.
Backup Team Lead - BLACKHAWK NETWORK
(2019-01 - 2019-12)
- Assisted management with team coordination and workflow monitoring.
Customer Service Representative - BLACKHAWK NETWORK
(2018-01 - 2019-12)
- Provided customer support through phone, email, and chat channels.
- Delivered high-quality customer service and issue resolution.
Customer Service Representative - TELEPERFORMANCE – HILTON HOTELS ACCOUNT
(2015-01 - 2017-12)
- Assisted hotel guests with reservations, modifications, cancellations, and general inquiries.
- Delivered customer service in English while meeting quality and performance metrics.
- Provided service to international guests with professionalism and attention to detail.
Area Supervisor - ZARA
(2012-01 - 2013-12)
- Coordinated daily store operations and supervised staff activities.
- Supported inventory control and ensured customer service excellence.
