Ariadne Batista

Cross-functional professional with experience in global operations, process improvement, and stakeholder coordination across multiple regions.

Currently working in a global environment, managing accounts and collaborating with teams across Latin America, Europe, and Asia, with a strong focus on issue resolution, process optimization, and operational efficiency.

Proven ability to identify gaps, propose improvements, and coordinate initiatives involving multiple stakeholders without formal authority. Experienced in handling complex scenarios, aligning teams, and ensuring consistent execution in fast-paced environments.

Strong analytical mindset, attention to detail, and ability to manage multiple priorities. Highly motivated to transition into Project Management roles, contributing to scalable processes, structured execution, and business impact in global organizations.

Account Receivable Specialist. at LENOVO Argentina (2023-08 – Present)

Collector Semi Senior supporting global customers and cross-regional OTC operations with focus on process improvement and issue identification.

• Manage portfolio of global and regional accounts, performing follow-up on overdue balances and outstanding debt.
• Communicate directly with customers across Latin America and Brazil to negotiate and organize payment of open items.
• Maintain accurate collection records and reporting, ensuring data integrity and visibility.
• Manage and process disputes, retentions, payments, and refunds, coordinating resolution with internal teams.
• Execute daily activities in Dynamics 365, including payment application and debit notes related to exchange rate differences.
• Perform credit analysis to support risk assessment and collection strategy.
• Operate SAP for OTC-related activities, ensuring alignment with internal processes.
• In parallel, actively identify process gaps and improvement opportunities within OTC flows and collaborate with cross-functional teams on corrective actions.

Data Integrity Analyst at Philips Morris Argentina (2022-05 – 2023-05)

Maintenance and analysis of customer and vendor master data, ensuring data integrity, accuracy, and compliance with global payment standards.

• Maintenance and analysis of customer and vendor master data, ensuring data integrity, accuracy, and compliance with global payment standards
• Creation and execution of manual and mass updates in SAP MM R/3, supporting global payment and procurement processes
• Management and resolution of requests from Europe, Eastern Europe, Brazil, and Asia, ensuring alignment with regional requirements and global governance policies
• Cross-functional collaboration with international teams to execute massive data changes, minimizing payment risks and operational disruptions
• Support of payment-related processes through tools such as Winshuttle Studio and report extraction, enabling monitoring, validation, and control
• Participation in knowledge transfer and training of new employees, reinforcing standardized processes and governance best practices

Field HR Associate at Accenture Argentina (2021-03 – 2022-02)

Processing and management of employee leaves and HR-related activities for high-volume clients.

• Processing and management of employee leaves (Sick Leave, Paternity Leave, and Maternity Leave) for a high-volume client (Mercado Libre) using ServiceNow
• Execution of employee hire and termination-related activities, ensuring data accuracy and compliance with internal policies
• Maintenance and updates of employee personal data in Workday, following governance and data integrity standards
• Daily handling of a high volume of tickets, meeting SLA requirements and ensuring timely and effective resolution
• Direct support to employees via email, providing clear communication and issue resolution
• Completion and management of exit surveys, ensuring accurate reporting and process closure
• Active participation in continuous process improvement initiatives within HR operations
• Management of purchase requests in Ariba Spend Management, including employee benefit-related requests (newborn gift program)

Administrative Analyst at Vard Electro Brazil (2015-04 – 2017-09)

Management and control of departmental budgets, logistics support, and facility management coordination.

• Management and control of departmental budgets related to administrative services and procurement
• Support to the Logistics area, including receiving and verifying goods and coordinating container allocation and placement
• Coordination of facility management services (HVAC, carpentry, cleaning, maintenance), ensuring service continuity and vendor compliance
• Administration of leased vehicles for executives and organization of meetings and events, including coffee breaks
• General assistance to the Board of Directors, ensuring operational and administrative support
• Management of expatriate documentation in collaboration with European HR teams, including visas, healthcare coverage, and coordination with KPMG
• Support in the opening of bank accounts for expatriates and management of their personnel logistics
• Ensuring site access, onboarding, and PPE compliance for expatriates, in line with safety and governance requirements
• Support to the Project Management area, managing timesheets and worked-hours spreadsheets for expatriate personnel

IT Analyst at Gate Gourmet Brazil (2007-04 – 2008-06)

Management of local IT operations and administrative support.

• Management of local IT operations, including procurement governance, system usage training, and process documentation
• Administrative and executive support, ensuring data control, reporting, and communication coordination with internal and external stakeholders
• Support to cost control and pricing processes, including value entries, telecom expense management, and system-based price definition

Network Administration – Universidade Brasileira de Tecnologia (2005 – 2007)