Ayelen Guevsherian

Customer Service Representative with 8+ years of experience in high-volume retail, customer support, sales, e-commerce operations, and order management. Skilled in problem solving, customer satisfaction, conflict resolution, multitasking, and digital communication.

Sales Assistant / Customer Support / Visual Merchandising - Blue Star Group

(2015-01 - 2024-01)

• Delivered customer support in high-volume retail stores
• Assisted customers with purchases, returns, exchanges, and product inquiries
• Managed WhatsApp customer communication and e-commerce orders
• Processed online orders, packaging, shipping coordination, and order tracking
• Resolved customer issues and provided solutions efficiently
• Performed inventory management, stock control, and store audits
• Organized visual merchandising and store displays
• Supported leadership tasks including cash handling and bank deposits
• Trained new team members and maintained customer satisfaction

Customer Service / Call Center Agent - Morita

(2013-01 - 2015-01)

• Handled inbound customer calls and order processing
• Assisted customers with inquiries and issue resolution

High School Diploma - Instituto Santa Clara

Social Work Studies - Social Work - University of Buenos Aires