Brenda Nalé López

Proactive, versatile, and highly intuitive professional with a strong background in customer service, sales, and fast-paced operational environments. Proven ability to multitask, manage transactions, resolve client inquiries efficiently, and rapidly adopt new digital tools. Combines strong interpersonal empathy, structured organization, and fluent B2 English skills to deliver high-quality support in remote customer success, data entry, or virtual assistant roles.

Customer Service & Store Operator at Groceries store (2023-01 – Present)

• Managed daily cash register operations, point-of-sale (POS) terminals, and processed multiple digital and cash payment methods with 100% accuracy.
• Utilized specialized store management software ("Gestión" system) to control inventory, track product rotation, and execute digital price updates.
• Resolved high-volume daily customer inquiries, ensuring rapid issue resolution and maintaining high satisfaction rates.
• Coordinated store replenishment, public transit card (SUBE) digital recharges, and overall visual merchandising.

Management of Librarian and archivist at Museum "Oscar Monesterolo" (2021-01 – 2023-01)

• Archivist / Librarian
• Data entry and monitoring of incoming and outgoing books
• Proficiency in PC usage and Microsoft Office Suite