Cecilia Risso

Business-oriented professional with 8+ years of experience in banking and fintech, specializing in operations, data analysis, and process improvement. Experienced in analyzing business needs, identifying process inefficiencies, and collaborating with cross-functional teams to implement solutions that enhance performance and user experience. Strong analytical mindset with experience in reporting, stakeholder coordination, and working in agile environments.

Currently transitioning into Business Analyst roles with a focus on data-driven decision-making and continuous improvement.

Operations Analyst / Product Expert at EC Markets – International Fintech (2025-01 – Present)

Analyzed operational processes and identified inefficiencies, contributed to process improvements and better service delivery in an international fintech environment.

• Analyzed operational processes and identified inefficiencies, contributing to process improvements and better service delivery.
• Gathered and interpreted business needs through interaction with internal teams and clients.
• Collaborated with cross-functional teams (sales, operations, support) to resolve issues and optimize workflows.
• Monitored operational metrics and created reports to support decision-making.
• Participated in agile environments, supporting task prioritization and process organization.
• Managed data validation and ensured accuracy across systems.

Customer Service & Operations Analyst at ICBC Argentina (2016-01 – 2024-12)

Analyzed client behavior, collaborated with internal teams, and supported business operations through data analysis, reporting, and process monitoring in a banking environment.

• Analyzed client behavior and identified opportunities to improve processes and customer experience.
• Collaborated with internal teams (risk, operations, commercial) to resolve issues and improve workflows.
• Supported business operations through data analysis, reporting, and process monitoring.
• Managed client interactions while identifying patterns and insights to enhance service quality.
• Contributed to achieving commercial targets through data-driven insights and teamwork.

Bachelor's Degree in Labor Relations – University of Buenos Aires