Cynthia Domke

Bilingual Operations & Account Support professional with 3+ years of experience coordinating high-volume client, vendor and cross-functional workflows in international corporate environments, supporting an operation of approximately 1,000 suppliers while maintaining 100% compliance with documentation-control and inquiry-resolution targets. Strong background in stakeholder coordination, KPI monitoring, issue resolution, data quality and process improvement, with full professional English proficiency and Microsoft Excel skills.

Semi Senior Contractor Control Analyst — (2023-09 – Present)

• Serve as an operational point of contact for a 1,000-supplier, high-complexity mining-project account, coordinating requests, priorities and follow-through between Global gold mining company, suppliers and internal teams.
• Sustained 100% compliance with documentation-control and inquiry-resolution targets by tracking operational KPIs and service levels, flagging deviations early and coordinating corrective actions.
• Resolve client and supplier inquiries across a daily volume of 1,000–3,000 documents, analyzing complex cases and coordinating the right stakeholders through to resolution while keeping records accurate and audit-ready.
• Prioritize documentation volumes and audit backlogs, allocating work across the team to protect service levels and prevent bottlenecks.
• Coordinate and participate in meetings with suppliers, Newmont representatives and internal teams to align on priority cases, document follow-ups and define next actions.
• Contributed to a comprehensive data-remediation initiative spanning suppliers, subcontractors, employees and vehicles, improving record accuracy by identifying and removing inactive entries.

Collections & Customer Operations Agent — (2022-11 – 2023-08)

• Managed collections and customer-support cases for a Multinational e-commerce and financial technology company outsourced operation, resolving inquiries accurately and on time across multiple contact channels.
• Negotiated payment arrangements and monitored outstanding accounts, meeting deadlines and operational targets while tracking every case through to completion.
• Handled complex customer interactions using active listening and structured follow-up, sustaining a consistent, high-quality client experience.

English Tutor at Independent (2019-12 – 2026-01)

• Designed and delivered personalized English lessons from beginner through advanced levels, adapting content and communication style to each learner's goals and pace.

Bachelor's Degree in Video Game & Simulation Production