Damian Dl

IT Support Specialist with experience providing technical assistance, troubleshooting hardware and software issues, and supporting end-users remotely and on-site.

Bilingual

English/Spanish professional with strong problem-solving, communication, and customer support skills. Experienced with Windows systems, software installation, system maintenance, and technical troubleshooting.

PC Technician at Self-employed (2023-05 – Present)

• Provided technical support and troubleshooting for hardware, software, and operating system issues.
• Assisted end-users with system configuration, software installation, and performance optimization.
• Diagnosed and resolved Windows-related technical issues for desktop and laptop systems.
• Performed preventive maintenance and system updates to ensure reliability and performance.
• Delivered customer-focused technical assistance and issue resolution in a timely manner.

Search Engine Evaluator at Pactera Edge; Appen and others (2020-10 – 2023-06)

• Evaluated and analyzed search engine results for relevance, accuracy, and quality.
• Followed specific guidelines and criteria to assess the effectiveness of search engine algorithms.
• Provided feedback and insights on workflow improvements.

English to Spanish Translator at Pactera Edge - AI project (2021-01 – 2021-07)

• Examined the supplied materials and research terminology specific to the industry.
• Utilized specialized dictionaries and translation tools to assess the quality of the translation.
• Thoroughly proofread translated texts to ensure correctness in terms of grammar, spelling, and punctuation.
• Verified that the translated content accurately maintains the original meaning and tone.

Legal Studies – Universidad Nacional de Lomas de Zamora