Delfi Ferraro

Motivated and passionate about fostering positive relationships, I excel in efficiently managing tasks. My prior experience in two cryptocurrency companies allowed me to develop and implement successful service and service recovery strategies. As a Public Relations student, I am always eager to improve my skills and bring them to the table.

I have extensive experience in customer support and human resources, which has equipped me to efficiently manage a wide range of tasks with meticulous attention to detail. From managing schedules and coordinating meetings to handling inquiries, I provide exceptional support to ensure smooth operations and client satisfaction.

In addition to my administrative skills, I have a strong background in data analytics, with expertise in tools like Power BI, Alteryx, and Excel. I leverage these skills to analyze large datasets, extract meaningful insights, and support decision-making processes.Moreover, my familiarity with platforms such as Salesforce and Zendesk allows me to navigate CRM systems and support platforms seamlessly, facilitating streamlined workflows and enhanced customer experiences.

As a Marketing Coordinator, I focus on developing and presenting KPI reports for clients, ensuring data accuracy and clear communication with stakeholders. I’m passionate about combining my technical skills with my creativity to contribute fresh ideas and innovative solutions in all my projects.

Tecnica de Relaciones Publicas, por terminar la licenciatura.