Deli Pagan

Recent Bachelor of Science in Cybersecurity graduate (Magna Cum Laude), currently working as a Cloud Technician providing customer technical support and helping maintain AWS and hybrid hosting infrastructure, server administration, and email and DNS services. Built a strong defensive-security foundation through academic coursework and hands-on lab work, including network and packet analysis (Wireshark), intrusion detection (Snort IDS), vulnerability scanning, controlled penetration testing (PTES), and digital forensics. Comfortable scripting in Python, Bash, and PHP and administering Windows Server and Linux systems.

Holds the Cisco Certified Support Technician (CCST) – Networking certification and is actively pursuing CompTIA Security+ and Certified Ethical Hacker (CEH), with the goal of transitioning into a cybersecurity, SOC, or information security role.

Cloud Technician at PRW — Managed Hosting & Cloud Services (2026-05 – Present)

• Provide ongoing technical support to end-user customers across cloud and managed hosting environments, diagnosing and resolving infrastructure, server, email, and connectivity issues to maintain service availability and customer satisfaction.
• Maintain, troubleshoot, and optimize Amazon Web Services (AWS) and hybrid cloud/on-premises infrastructure, working with services including EC2, S3, and VPC to support secure, reliable, and cost-effective operations.
• Administer Linux and Windows server environments using cPanel/WHM, Webmin, and Proxmox; apply secure configuration settings and perform routine system backups to ensure data integrity and recoverability.
• Configure and troubleshoot Domain Name System (DNS) records — including zones, nameservers, and MX records — and implement email authentication controls (SPF, DKIM, DMARC) to reduce spoofing, phishing, and message-delivery risk.
• Communicate technical findings and remediation steps clearly to bilingual (English/Spanish) customers through ticketing systems, email, and phone, ensuring professional and timely correspondence.

Bachelor of Science in Cybersecurity in Cybersecurity – Inter American University of Puerto Rico (2023-08 – 2026-05)

Diploma in Cybersecurity in Cybersecurity – AGM University (2023-12)