Dimaris Chevere

Experienced and results-driven healthcare professional with extensive experience combined experience in pharmacy, clinical support and service coordination. Skilled in case handling, patient communication, provider coordination and process improvement within both public and private healthcare systems. Strong organizational, interpersonal, and problem-solving skills, with a commitment to accuracy, professionalism, and continuous improvement.

Computer proficiency; Microsoft Office (Word, Excel, PowerPoint, Publisher), CRM systems, CAS, CCP, Power MHS, Core.

Consumer Services Operation Representative at Humana Inc. (2014-01 – Present)

Educated members on appropriate use, adherence, and management of medications under the STARS program.

• Improved member engagement and adherence through targeted counseling and benefit guidance.
• Assessed and identified member's healthcare needs and benefits coverage.
• Coordinated and monitored clinical projects, ensuring compliance with organizational policies.
• Reported project outcomes and referred cases to appropriate personnel.

Pharmacy Case Manager at TeleMedik (2013-01 – 2014-01)

Conducted quality audits of case management calls across health plans.

• Improved understanding of call quality standards and member communication for effective adherence support.
• Monitored regulatory compliance and performance metrics.
• Analyzed pharmacy data and reported findings to improve care strategies.

Professor – Pharmacy Technician Program at D'Mart Institute (2008-01 – 2013-01)

Delivered instruction in pharmacology, pharmaceutical chemistry, calculations, and basic sciences. Supervised student internships and hands-on training at partner pharmacies. Maintained academic records and discussed performance metrics with students.

• Contributed to curriculum enhancements and improved student readiness for the pharmacy technician job market.
• Designed assessments, evaluated student performance, and supported curriculum development.

Master of Business Administration (MBA) in Planning and Strategy – National University College

Accounting, Business Finance, and Statistics – Universidad Ana G. Méndez

Bachelor of Science (B.S.) in Chemistry – Universidad Central de Bayamón

Associate Health Science (A.S.) in Certified Pharmacy Technician – National University College