Consumer Services Operation Representative
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Experienced and results-driven healthcare professional with extensive experience combined experience in pharmacy, clinical support and service coordination. Skilled in case handling, patient communication, provider coordination and process improvement within both public and private healthcare systems. Strong organizational, interpersonal, and problem-solving skills, with a commitment to accuracy, professionalism, and continuous improvement.
Computer proficiency; Microsoft Office (Word, Excel, PowerPoint, Publisher), CRM systems, CAS, CCP, Power MHS, Core.
Consumer Services Operation Representative at Humana Inc. (2014-01 – Present)
Educated members on appropriate use, adherence, and management of medications under the STARS program.
Pharmacy Case Manager at TeleMedik (2013-01 – 2014-01)
Conducted quality audits of case management calls across health plans.
Professor – Pharmacy Technician Program at D'Mart Institute (2008-01 – 2013-01)
Delivered instruction in pharmacology, pharmaceutical chemistry, calculations, and basic sciences. Supervised student internships and hands-on training at partner pharmacies. Maintained academic records and discussed performance metrics with students.
Master of Business Administration (MBA) in Planning and Strategy – National University College
Accounting, Business Finance, and Statistics – Universidad Ana G. Méndez
Bachelor of Science (B.S.) in Chemistry – Universidad Central de Bayamón
Associate Health Science (A.S.) in Certified Pharmacy Technician – National University College
