Dyamond Freeman

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

MEMBER SERVICE REP - NCD DENTAL

(2020-08 - 2022-11)

• Assisted members with account inquiries and service requests.
• Processed member transactions using customer relationship management software.
• Resolved member complaints through effective communication and problem-solving skills.
• Conducted follow-ups on member feedback to improve service quality.
• Answered incoming calls regarding membership benefits and services.

HEALTHCARE CUSTOMER SERVICE REP - OPTUM

(2022-12 - 2023-03)

• Managed appointment scheduling and patient follow-up communications efficiently.
• Resolved customer complaints and issues through effective problem-solving techniques.
• Processed patient records using electronic health record systems securely and accurately.
• Conducted outreach calls to gather feedback and improve service quality for patients.
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

CLAIMS PROCESSOR - PDMI

(2023-04 - 2025-10)

• Processed insurance claims for accuracy and compliance with company policies.
• Reviewed documentation to assess claim validity and determine appropriate action.
• Educated clients on claim processes and available coverage options clearly.
• Processed a high volume of claims efficiently while maintaining quality standards.
• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

LAMAR HIGH SCHOOL